Went to the Union City Lowes to buy a door after the Sunnyvale Lowe's
store searched the on-line inventory and said that this was one of the
only area stores with the door in stock. Very helpful and knowledgeable
salesperson helped us select the door we wanted as well as a security
door. Unlike some other Lowe's stores, at least this store actually had
someone in that department that knew something about what he or she was
Paid for the door, and for the at-home measurement, the installation
company came out on a Saturday then went back to the store on a Tuesday
to arrange installation. This was a 30 mile drive. My sales guy was out
to lunch so I waited for him. When I next saw him he told me that he
couldn't help me anymore. It turns out he had just been laid off or
Someone else helped me and showed me the quote for the installation
which had somehow gone up by hundreds of dollars. $100 for a city
permit, $65 for hauling away the old door, plus some other fees. Called
my city building department and, as I thought, there is no permit needed
(or even available) for door replacement, this was just an attempt to
extract more money. The installation total was going to be $800!
I decided to not move forward and Lowe's refunded the cost of the doors
(which I had already paid for), and also refunded the measurement and
lead fee (which they were not obligated to do). I think they refunded
everything because they knew that the contractor that they are dealing
with was doing some stuff that they shouldn't have been doing; I never
asked for a refund of the measurement fee.
I've never installed a pre-hung door myself before. How hard is it?