I am interested in to what you think is
About 11 years ago I bought lifetime warranty windows from Swingline, a
local window company. they emphasized at the time of sale to call them
not reynolds who made the windows. your warranty is really with us not
reynolds. did nice job, nice folks
at about 7 years I had a couple fogged windows, swingline did replace
the sealed glass units but informed me reynolds went out of the window
But they would still provide a 10 year full warranty and after 10 years
it would decline 10% a year like a battery warranty till it expired. I
wasnt happy but what could I do?
At about the 10 year mark more fogged windows:(
Called swingline 10 times, over months basically the blew me off and
ignored me.said we will take care of me but never bothered...
the frames screws were rusted and I feared breaking that frame so I
ended up boarding up some windows because they were outside my fenced
in yard and I have dogs. it was a security issue... took the assemblies
to pgh window and door, it took a day but i had the glass replaced.
cost a few hundred bucks. replacement sealed windows arent expensive:)
getting frame apart can be tough....
note if swingline had offered i would of gladly paid something to avoid
the hassles of boarding up wiondows etc.
swingline though ignored me:(
What if anything would you do under the same situation?
complain to BBB
Say oh well?
Start a website dedicated to the company? a not nice site like sucks?
Be a PIA at home shows and embarass them bigtime?
I WANT TO BE FAIR, but they shouldnt of plain ignored me........
I'd probably start with the BBB and talk to city hall, the
Chamber of Commerce, and any other org they might be a member of.
If nothing else, that will usually get their attention.
IMO forget about web sites and creating bad PR: Beautiful
invitation to litigation about slander. The laws are vague and
hard to work within if they decide to be PITAs. Especially true
of doing ANYthing at a home show!
I'd also start sending them letters weekly asking or a win-win
resolution to the problem, and copying various other companies as
applicable: as in, a home office or larger headquarters if there
is one, major competitors, their larger vendors, etc.. Your
local libraray will have a Thomas Register if you need to figure
out the names/addresses to write to.
Do as much as possible in writing so there is a valid,
verifiable paper trail of your due diligence.
After, say, 6 months of this, threaten to take them to small
claims court, and then do it.
Been there, done it, & won with punitive damages added.
home show would be a good idea..but tell only the facts and 100percent
truth.and have someone video the whole thing...if you can get the
demonstrator at the home show to freak out on video they will settle quick.
There is one important fact few know which could win your case on
Swingline even if the other company is gone.
Fact, Anderson, Pella, and all window companies I know require "Proper
Instalation " of a window to qualify for any warranty. "Proper" as in a
Plumb, Level and Square instalation. Anderson and Pella give 1/8" max
deviation before you are considered "out of warranty due to improper
instalation". Meaning a 1 minute old window improperly installed has No
manufacturer Warranty. This is how they avoid replacing " bad glass". I
know, my hack installer did this to my Andersons and Pellas and I won
big in court. [But I never collected]
You must carefully check Plumb, Level and Square on every window. If
there is a 1/8" or more deviation, there is your case, you can refrence
Anderson and Pellas warranty requirements. If 1/8" or more, photographs
may be enough of every window or may not. Best would be a paid
independant installer, or the Free service and Free court testimony your
building inspector suplies. Of course you must pull a late permit
pleading ignorance, but they wont mind, ive done it, they just want your
fee. And yes the inspector came to my court case, he said "he enjoyed a
day off , it was better than watching court tv"
Your inspector is paid by your fee, and respected by the court as all
work for the same county that pays them.
If all are out 1/8" or more id suit for all glass good and bad as it
will all likely fail early.
Is the warranty in writing, is it from swingline, for 35$ my cost here
you can easily file in small claims, without an attorney. Let a judge
decide, its their job, if you have it in writing. The BBB is a toothles
joke that cannot enforce a collection, only a court can, and getting
angry isnt worth it. Depending on the contracts wording you win or
loose. What does your written warranty say, there is you case, or not.
Verbal agreements mean nothing.
Bingo! I'd read the warranty very carefully. If it's with the local
company, then I'd file suit in small claims. Hopefully he has proof,
like letters, emails sent to the local company over a period of time
asking for them to take care of it and pictures of the fogged windows,
receipts for the repairs, etc., which will help prove the case. They
probably will settle it before it gets to court.
If the warranty is from the manufacturer and they are defunct, then
Re: BBB -- you do understand that sole purpose of the BBB is to ensnare you
in so much "process" that you give up and go away. The BBB de;lays you and
deters you from taking any effective action. The BBB is a farce for
consumers, has no enforcement powers.
Run, do not walk to :
1. The local small claims court and sue both the installer and the
manufacturer. And don't take anuy body's word that the mfgr is "out of the
window making business"
2. Scream bloody blue murder to your state's attorny general. They all
have consumer protection units.
Forget the BBB.
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