My preference in order for the top 2. #1 Pergo Select. #2. Alloc. The rest
are copy cats.
One of the top reasons for Pergo, it's a photo laminate process. Meaning if
you should have to replace a piece 10 yrs. down the road, and the style is
obsolete, you can take a left over piece from any lot in the world and it
will match. No other manufacturer can make that claim.
Pergo started making their btm of the line stuff to compete with the
Manningtons etc because the average consumer thinks laminate is laminate,
and they responded by demand. It's just other manufacturers started making
cheaper stuff and everyone uses Pergo as the measuring stick.
Pergo select uses a two step process called HPL (high pressure laminate
process), their lower lines use a one step process called DL (direct
laminate process). All the copy cats use the lower line Pergo process.
Alloc is nice stuff for covering large areas, if you like working with big
The higher end Pergo and Alloc will only be found in specialty stores.
My only experience with laminate is Wilson Art. It has been in my house over
five years in the heaviest traveled area. It still looks as good as the day
it was installed. I have no idea how it stacks up against other brands.
Pergo has a poor warranty and bad reputation for service. Most of the
flooring stores in my area dropped it for a while though some are
giving it a second chance because the product has improved.
Originally their bottom layer was not laminate..... it was just card
board.... and very suseptible to water damage and customer complaints.
That has been fixed but the bad rap still holds on for a while.
Simply untrue on the warranty/service & about the btm layer. Cardboard?,
where on earth did you get that idea? I've been installing Pergo since it
was introduced in the USA about 11-12 yrs ago.
I am certified by the only 2 manufacturers which certify for laminate. One
is Pergo, the other is Mannington which discontinued their certification for
Pergo in my opinion warranties their product better than any manufacturer.
I install all brands being an installer, which means I handle factory
warranty repairs. Pergo is tops for warranty service.
Surely I have seen more warranty claims than you, I know who is known for
denying claims, and who honors them.
Your information is incorrect.
People can read the warranty for themselves at:
"Warranty does not apply to water damage, including ..... standing
water (water that remains on the floor for more than 30 minutes)"
Kind of reads worthless to me. So if your kid spills a glass of water
and no one notices for 30 minutes and Pergo is damaged there is no
On the other hand Mannington covers normal household spills.
Exception is for flooding normally covered by insurance.
Another thing I love about the Pergo warranty is that it says
"Installation of flooring that contains any manufacturing defect is
not covered by this warranty." So if the product has an invisible
defect theoretically they could say so sad, too bad.
Here is the Mannington warranty.
Notice it says that products installed with OBVIOUS VISIBLE defects
are not covered by warranty. That is fair. The Pergo warranty is
As far as service, all I can go by is what the stores told me. All
carried Mannington, Pergo and other brands and claimed Pergo
historically was very difficult to get warranty claims thru whereas
Mannington was easy to deal with if there was a problem.
By the way, when I had my Mannington installed, I took issue with
something that was not installed exactly per specifications.
Mannington told me verbally that it would not be a problem and when I
asked for the assurance in writing they gave that to me too.
You're arguing with the wrong person here.
Stores didn't drop Pergo, Pergo dropped stores on their top of the line
products unless the store has a certified installer on staff.
Mannington warranty covers normal household spills, a wide open warranty
which is determined upon inspection for claim.
As I said, I do this day in and day out except for over the holidays. I
know which product is _better_.
Defects are not covered by _any_ manufacturer if installed defective, the
defect has to be detected before installation. Your theory is incorrect.
Mannington isn't a bad product for being a _lower line_ laminate, but it
can't compare with the better products of Pergo & Alloc.
You're trying to compare Mannington to another product which you have
absolutely no experience or knowledge of.
I would recommend that people visit www.google.com and go to the
groups page. They can then search this group on Pergo, Mannington,
and other brands and count complaints. Obviously the biggest seller
is likely to have more complaints but I they will find Pergo a
standout complaint wise. The vast majority of complaints are about
Smart people know the difference of a valid complaint. Pergo investigates
every complaint or through independent resources, namely an endorsed
installer or master installer. Those complaints which are not valid do not
fall under warranty. The main reason was improper installation. Same with
Mannington. Naturally there will unhappy customers due to their own
mistakes or corner cutting, but wanting someone else to pickup the tab.
I suggest you take your own advice and type in Pergo Complaints. From what
I've seen was improper installation such as gaps or lack of vapor barrier. I
especially like the complaint of scratches keep appearing overnight, or the
one where the OP was the only one that answered their vent _twice_. From
personal experience on the glued products it has been improper glue and or
improper installation resulting in gaps.
You are right about the biggest seller. It takes manufacturer 2, 3, & 4 to
equal the quantity produced and installed of the #1 company Pergo. This is a
From professional standpoint, my initial recommendation stands. #1 Pergo. #2
Alloc. If finances don't allow top of line, I would still recommend Pergo
lower line even though there are decent manufacturers that follow in their
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