Kudos for Home Depot

L Beck · 2004-01-30T04:10:57+00:00

I knew there was a reason I was glad Home Depot came to town.One year ago we purchased all the supplies that we would need to do acomplete bathroom remodel - paint for cabinets and walls, tub & surroundpainting kit (Epoxy), Hardibacker board, tile, mortar, grout, and all thetools necessary (paint equipment and tiling gear). We've been putzing withthis off and on at our liesure ever since. The tub turned out great (ps -it is extremely important to follow ALL of the preparation instructions onthis), replace the sink with a white one (everything was yellow before),sanded and repainted the cabinets, faux painted the walls (spongingtechnique), and then finally, last month, started on the floor. It didn'tgo well. Pulled up the toilet and found a disintegrated flange and waterdamaged particle-board underflooring (under the vinyl flooring that wasthere before). Had to pull up that top layer of flooring and repair theplumbing, but finally got back to where we could cut and fit thebackerboard. No problem there.Now, exactly one year after buying that tile, we discover that one box is adifferent tile completely. Call Home Depot and talked to some verycooperative people. Unfortunately, they cannot get any more of the tilethat would match the 3 boxes we would prefer, but the odd box isn't that faroff from what we thought we'd purchased. Anyway, they have plenty of thatpattern, so they are going to take back the three boxes and exchange themfor three to match the other box.Folks, it's been a year. Their posted return policy says 90 days. Theydidn't even blink. Just said bring it back and get tile that all matches.Needless to say we're some pretty satisfied customers right now. We'll dobusiness with them again.

Jan 30, 2004 23 Replies

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Java Man (Espressopithecus) 22 years ago

In article , snipped-for-privacy@queenvic.com says... ~ What ever happened to ethics in this country? Or even common sense for that ~ matter? ~ Ethics? That's simple.

I insist that people conduct themselves ethically in their dealings with me. But when it's my turn, I will do what is in my own best interest. Isn't that how it works? ;-)

I'll bet a lot of people would read that and not find anything wrong with it. And that's what has happened to ethics in this, and just about every, country.

Rick

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Chris Perdue 22 years ago

i believe those traits have gone the same route as common courtesy....they don't fit in well with the "ME ME ME" attitude...

------------------- Chris Perdue

*All opinions are those of the author of this post* "Sometimes you're the windshield, sometimes you're the bug"

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reply take your PANTS off

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Chris Perdue 22 years ago

to some yes...to most, sadly the answer is NO....people are looking out for themselves, and that is okay...the old saying "what goes around, comes around" usually bites them in the end....this is of course my opinion based on things i have seen...

------------------- Chris Perdue

*All opinions are those of the author of this post* "Sometimes you're the windshield, sometimes you're the bug"

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reply take your PANTS off

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HeatMan 22 years ago

Kinda like riots in the poorer sections of town. All the rioters do is cut thier own throats by burning out the businesses that are willing to be in that section of town.

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