One year ago we purchased all the supplies that we would need to do a complete bathroom remodel - paint for cabinets and walls, tub & surround painting kit (Epoxy), Hardibacker board, tile, mortar, grout, and all the tools necessary (paint equipment and tiling gear). We've been putzing with this off and on at our liesure ever since. The tub turned out great (ps - it is extremely important to follow ALL of the preparation instructions on this), replace the sink with a white one (everything was yellow before), sanded and repainted the cabinets, faux painted the walls (sponging technique), and then finally, last month, started on the floor. It didn't go well. Pulled up the toilet and found a disintegrated flange and water damaged particle-board underflooring (under the vinyl flooring that was there before). Had to pull up that top layer of flooring and repair the plumbing, but finally got back to where we could cut and fit the backerboard. No problem there.
Now, exactly one year after buying that tile, we discover that one box is a different tile completely. Call Home Depot and talked to some very cooperative people. Unfortunately, they cannot get any more of the tile that would match the 3 boxes we would prefer, but the odd box isn't that far off from what we thought we'd purchased. Anyway, they have plenty of that pattern, so they are going to take back the three boxes and exchange them for three to match the other box.
Folks, it's been a year. Their posted return policy says 90 days. They didn't even blink. Just said bring it back and get tile that all matches.
Needless to say we're some pretty satisfied customers right now. We'll do business with them again.