I have a Kenmore water softener Model 625 75822 that was installed by Sears when my house was built 6 years ago.
Yesterday the inner resin tank ruptured and allowed the main salt tank to receive unchecked full pressure water from the main line which overflowed the tank and flooded my basement.
The small overflow line to the drain was in no way able to handle the full blown water flow so by the time I discovered it there was 5" of water over the entire basement.
So, my question is: is there a water softener manufacturer out there that supplies a "safe from flooding" product? Something that can detect such a failure and automatically bypass the unit to protect their customers home?
I know there's a float inside my unit that detects the proper water level during the regeneration cycle - why can't it have a secondary "alert" position (i.e. exceeds 2" above safe level and shut off or bypass).
Once the replacement tank comes in Sears is repairing the unit under the unit's 10 year leak warranty, but what do I do about my $500.00 insurance deductible and all the hassle associated with replacing the damaged / lost material from my basement. Surely the engineers can think a little further and help to guard against such disasterous failures.