I purchase a 8 year old Jamestown pellet stove.. It is in excellent
condition and I was able to observe it in operation.. I'm very happy with
the construction and condition of this unit, having compared it with newer
However, the operating instructions/owners manual was not available (seller,
just couldn't find it).
I tired contacting Jamestown through their dealer network, which list about
100 dealers in the Pac. NW USA. However any dealer I contacted in my area
claimed they hadn't been dealing with Jametown since they moved to Canada
some years ago..
I finally emailed Jamestown (canada) and got a response from them today
that refered me to the closest parts and service dealer in Billing MT (1000
miles away).. I called them and was told they could sell me a owners manual,
which includes the operating instructions, for $16 + s/h. So say $20.. I
declined since I felt this was excessive.. I tried to get them to just
provide me with a copy of the operation portion, but they claimed there were
copy right restrictions. (yah! like I believe that!)..
I sent a nasty email off to Jamestown, regarding their appearant abandonment
of stove owners in the US.. Can't really be customer service and support it
the nearest is 1000 away..
My question; does anyone have a copy of the basic operating (lighting and
feed controls) instruction for any basic 'manual control' pellet stove?? I
can probably figure it out but would be nice to have something as guidance
while I'm learning the procedure..
Help and comments would be appreciated.
Yep! never claimed otherwise.. $20 is all a have left in my wallet til the
next social secruity check comes in.
The whole idea of the pellet stove was to save money, not get ripped off for
very basic support question.
Maybe I should have put this Post in misc.consumers.frugal-living.
Clear on the frugalities, but if you bought it used to save
a buck, and are happy with its construction and operation
why put a blatant slam like SUCK in the subject of an
otherwise reasonable query? I just bought an 86 Chrysler
from the lady down the block and the owners manual is
missing. "Chrysler Support Sucks?" Nah.. Lighten Up.
help and guidance: Dont buy a USED anything that
sits in your home that involves fire, heat, and
carbon monoxide if you are unsure about its operation.
Yah! Your probably right.. I take back the 'Suck', if that is possible..
I think the part that has/had me frustrated was, I'm going to have to
service this stove myself since no one else will want to or have the circuit
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