While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru the right burners, front to back. Was browning gravy and heard a "snap".
The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive P&L time. GE is coming out this week, and charges $70 just to come out and look at it. I figure that the guy will look at it, say "uh-huh, you need a new cooktop" ...duh, and order one, only to come out again to install it for another $70+.
Anyone have any experience with GE service? Can I insist that they bring one with them and install it on the spot? I had an interesting discussion with the GE service people (in the Phillipines somewhere) who said it had only a one year warranty. The manual says otherwise. The part costs $494.00US. - HELP!