estimates from contractors

Mar 16, 2005 23 Replies

I'm trying to get some work done on my house and I was wondering if I am expecting too much. I would like to see estimates with details. Like the materials being used, how much of them and how long the job will take. I got a quotation in the mail today from a contractor that I had here last week. I thought I would get an estimate broken down to the various stages of the job. Alteration, addition, roofing and siding. What I got was a paragraph listing, vaguely, the work to be done with a total at the bottom and a line that says,"sign here to accept this proposal". Oh and at the bottom it listed his terms of payment, which I think are out of the question.He wants half the money up front. I would have to be out of my mind to sign this paper but this guy is a reputable contractor and I'm surprised he would send me something so vague and expect me to sign it. How can I approach him with out insulting him. I think I like his work because I've seen his work on other houses.


An estimate is just that, not a detailed contract.

If the price is in the range, the contractor you want to deal with, then ask him for a detailed list so you can proceed. In the guy's defense, he probably spent quite a bit of time already and may get nothing in return. If you are looking for a $10,000 addition that cannot be built for less than $25,000, there is no benefit for him to spend another three hours making an itemized materials list is there? Contractors and tradesmen get a lot of window shoppers for every buyer. They have to give you information to make your decision without wasting a lot of time. Nor do they want to give you a detailed list that you will take to Home Depot so you can buy the materials and DIY.

Unreasonable for details up front. Damn right Skippy. A contractor may produce 20-30 bids for every job he gets. If you really want a detailed description of the work. Then tell the contractor up front that your will to pay him a reasonable sum for providing the documentation.

50% is reasonable in some trades. My painter gets $300-500 down, then 50% after the first day and the balance on completion. Remember he does not know you either. Talk to the others that he did work for and see if they had a payment schedule that was similar. If so your decision is over. He is treating you just like all of his other customers.

I do design-build automation work in high end homes. I have asked for and gotten 100% to start work. I sure as hell am not going to buy all of the equipment on my dime. One customer was pissed at me twice. Once when he refused my terms and once when I refused to fix the mess he had created when the "other guy" walked off the job.

The joy of using the lowest bidder at all costs.

Kathy, I agree with you. I think you deserve to know what you are buying, it's your money and your house. Getting details in writing prevents misunderstanding and removes ambiguity in the job. You may have one thing in mind while the contactor has another thing in mind. In addition, there are a lot of flakes in the construction business and you hear about how many people get burned. Unfortunately you have to protect yourself because you can't tell an honest, good craftsperson from a sleaze until the job has started.

I just hired a contractor who listed everything he was going to replace with brand names and specified the types of materials used, and I hired him. He asked for nothing down and a single payment when the job was complete. Some bids came in so vague that I knew disputes would arise when the job began. One contractor quoted me verbally and when I asked for something in writing he said, "We don't need that, you have my word." Don't take anyone's word, its a business deal. The more detailed contractor was in the higher price range but it specified everything I wanted in the contract. In California you need a license and, by law, a contractor can only ask for 10% down. If your state requires it, make sure the contractor has a license and check with the Better Business Bureau Ron

This is easy.

Do it yourself.

PJ

If it's a big project like an entire house, sure. You didn't post the extent of this job but if it's a "small" job, like a simple addition, I wouldn't expect a detailed materials break-down and project plan.

I know a couple of hard-working GCs and, as it is, they spend all day on the job site and most of their evenings inspecting new jobs for prospective clients, returning phone calls and writing a couple of dozen estimates every week from which they're lucky to win one.

As for materials, I assume you don't mean details like the grades of timber, type of wire, etc as these are pretty much dictated by building code. But if you mean things like the make of the windows, the siding, cabinets, flooring and so forth, this is more the job of an architect and are items that should be specified to the contractor up front if you have a preference. The difference in cost between six Marvin windows and six Home Depot specials will be significant. The GC should be willing to sit down with you to discuss your options though.

It might also be impossible for a GC to give you hard dates for completion of certain stages, especially if he's using subcontractors. Like GCs, subs give priority to larger jobs. When I did my extension, I only needed a plumber to run a steam line for a single radiator. The guy is a specialist with old steam tie-ins so Frank wanted him to do it. But as a result he was the toughest guy to get because it was only about four hours' work.

You should definitely get the GC to lock down a time frame for completion. There's a GC in my neighborhood who lowballs bids and wins a lot of jobs. You can tell from his signs plastered on almost every block. But I've never actually seen one of his jobs in progress. I suspect he does this to win free advertising space for himself until the customer gets fed up and calls another GC.

Steve Manes Brooklyn, NY

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Often the result of when walmart methods (demand the lowest price and then often demand a further discount) are used. It is unfortunate that so many people only consider price when making complex purchases.

I can tell you my personal experience with contractors. It can be described as extremely bad. Although the contractors I talked to have been refereed and can also be described as reputable. I always tell a contractor that I am collecting bids for the job. Usually I have the project defined quite in details. What I get from a contractor? you are happy he sent you estimate, I get an estimate at best one from three contractors I have talked to. The estimate is like your: description of the project in three words and total sum. No materials, description how it will be done, mention of permits, timeframe, etc. Don't they understand they look completely non-professional and dump any wish to work with them. I wanted to hire contractors for building a bath in basement. After a month of total frustration I finally had to learn plumbing, titling, building shower base, electrical, installing radiant heating floor, etc. and got it done myself. I decided it's better to do job myself then paying huge amount of money getting back questionable service. I work a lot with software contractors and contracting companies. I just can't imagine them submitting a bid for the project without very details description, proposed methods of implementing, integration, testing and estimation of man hours needed to complete it.

There are two possibilties, Either the contractor has so much work he does not care if you hire him or not

or

He does not want to work with you anyway.

I have a plumber, electrician, machine shop,and welder that will be here in an hour if I call them. Sometimes I ask the price, sometimes I don't. I never ask for a detailed estimate, only a ball park for budget purposes. It comes down to trust, the fact that they are paid promptly, and they know I will give them repeat work. As a homeowner, you may not give them any of that. These guys have all the work they can handle, so they are not going to take three hours to give you details for a job they may not get. None of these guys do any advertising or poromtion, they just do good work at fair prices and they have all they can handle.

.

I always figured that one of the reasons they don't give you a break down in costs is that when you see how much they charge for certain things, then you'll probably do those yourself.

"Kathy" wrote

If your job is detailed, save yourself and the potential contractors time by making out an invitation to bid. This way you know all involved are bidding on the exact same materials & labor. If you talk to 3,5, or 10 contractors, you surely will leave some details out and will be comparing apples to oranges somewhere along the line. Hire someone with design/build experience or a contractor to write up an invitation. Not knowing how large/small your project is, is whether I would contact architect. You should put forth an effort, so contractors don't think you're just kicking tires and wasting their time.

I used to do some government specification work, every contractor bids on the exact same specifications. The only add-ons are items encountered because of unforeseen work involved which wasn't specified, or requested additional work.

I don't understand why the average consumer wants their head to spin more than necessary when it comes to home improvements.

I am a contractor. I make my estimates intentionally vague so that the homeowner cannot give it to other contractors and have them bid on the specs that I wrote. If the client is interested in using me, then I do a detailed proposal with linear feet, square footage, materials, etc. This becomes a part of the contract documents, and protects both them and me.

I only do work through referrals, and have a good relationship with the people that I do business with. Many times referrals are people that are just shopping around for prices, and I have been offered other contractors detailed estimates to bid on (often with the other contractors line item costs). I turn these down (for ethical reasons), but I tell the client that I can't be sure that the estimate is accurate, and I want to do my own.

Most of the work that I do, I am not the lowest bidder, but I still don't want my line item costs floating around for competitors to look at, imitate, or undercut.

Thank you for your straight, honest answer.

I am not trying to get one contractor to out bid another. I am just trying to be clear on what I am getting. I have put a call into the contractor and I'm sure he'll get back to me in a day or 2. I already selected materials. They were just not specified in the offer. I just want to be sure. I suppose he will prepare more detailed contracts once I get the permits from the township. Thanks to everyone who shared.

You are asking a contractor to write a job spec for free that most people would go shopping with. If you want a spec, pay me for that and I'll write ;you one. Then it's ;your property and you can do with ti what you like. If you ask me to bid on it, I can do that too. To ask me to write a detailed spec as part of a bid is asking for a lot for free. Most of the contractors you would actually want doing your work are busy and wouldn't touch that deal with a fork!

Dan

I would never hire you nor advise anyone to do so. Providing detailed, professional, honest estimation is absolutely necessary part of any contract job small or big not only in home improvement but anywhere else.

Honesty is the only criteria. If you don't have that, none of the details are needed. now will they make a difference. Are the others necessary? Not really, I've done $100,000 deals with nothing more than a handshake and I've been screwed on $300 jobs with a detailed estimate. Honesty and integrity. Everything else is superfluous.

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I have a few quality tradesmen I can call. The hard part is finding these people in the first place. There's a certain amount of intuition involved. If I'm getting estimates for a job the price isn't as important as how they talk about the job and answer my questions. And it helps to not be all business and get to know them a little bit, even if it's a 5 minute conversation. Then go with your instincts.

And based on your response, I would probably not work for you. You would probably be happier with the less experienced contractor that does a detailed estimate right up front.

This is a good example of what I try to avoid. If you read and understood my original response, you would know that I do a detailed proposal with specifications when a client wants to use me. I do a detailed estimate for them, I just don't provide them with the details. I give them the bottom line with a description of the work that cannot be used by anyone else to prepare an estimate. Based on that, and their impression of me and my work (like I said ALL of my work is through referrals), we can form a partnership to get the project done. At that point they receive my detailed proposal, but not before.

I am completely covered up with work because I am better than most other contractors. I don't need clients that tell me how to run my business. After all, I am the professional in this field.

Tell him in a positive way that you're really interested in having him work on the project but you want to have some things spelled out in the proposal. He should be happy to revise it. That's been my experience.

You're absolutely right that you need to have the type of roofing specified in the contract. And ask questions about the material (what's the fire resistance rating, which brand of roofing, which style of shingles, warrantees on workmanship and materials should be specified, etc.). If he really is a top operation, he'll expect to provide that information, and furthermore provide documentation on the final invoice for any material with a manufacturer warranty (like shingles) so if the roofing fails and he's retired, you can have proof for the manufacturer.

Check out his reputation with the BBB, how long he's been in business and whether there are any complaints registered. About paying half up front... I hope "up front" means "on the day the work starts." OTOH, a deposit on signing is reasonable.

Sue(tm) Lead me not into temptation... I can find it myself!

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