The results are in. I went to the laundromax over the weekend and used a
top loader, everything came out just fine. I chatted with the attendant
about my problem and she was quite helpful, and even made some of the same
recommendations that the fine folks on this group came up with.
The final result: I used the correct amount of H.E. detergent (Wisk) and
instead of using the "normal" cycle which I usually do, I increased to Heavy
Duty and let it run. If one bothered to watch during the Heavy Duty
cycle, it reverses itself more often than the normal cycle. This further
prevents clothes from "balling" up in the machine.
Everything came out fine this time. I spoke with Sears about the problem
yesterday as well and they are sending a technician out to service both the
Duet washer and Duet dryer, under the extended warranty agreement I have
they send someone for regular maintenance every six months whether I have a
problem or not. Since I bought them last December, my six months is due
now. They'll check it out and make sure the machine isn't extracting the
soap before it should, and that the water fill is correct. They did have me
drop a level on the machine while they were on the phone just to be sure and
yes, the machine is still perfectly level.
Thank you to everyone who offered up on this issue. I appreciated
everyone's advice and opinions!