Good point. But they are a couple living in Florida that uses that apartment as a pied-a-terre. It got almost no use!
My definitive version of what is going on is that, three times now, i turn the unit on, it runs for a few minutes. The (faint) whooshing starts, indicating that the arms are spinning inside.
I yank the door open, press the start button for a few seconds and its light starts to flash.' I close the door and see it continuing to flash for a few minutes. NOTHING HAPPENS. No gurgling from the sink. Then it stops flashing. No sound that I could hear from inside the unit, Maybe, unless I was imagining it a slight click after two minutes from the inside of the door at the left? And either nothing drained or something stopped the pump from starting.