Last friday I took delivery at home of pressed steel kitchen gas hob from a
well known national department store.
After taking the top of the packaging off it, it then had to be lifted out.
There was nothing to get hold of apart from the gas tap knobs, but I did not
want to pull it out using these.
So I put my fingers underneath and lifted, but then received three deep cuts
along the back of three fingers.
Being pressed steel the edges were razor sharp because thats how metal is if
its been stamped and not finished off along the sheared edge with a file.
This is annoying because this situation is likely to happen time and time
again to other people. Because how I lifted it out is probably the way
everybody else would try to lift it out.
How can I be sure of getting the manufacturers to act to stop this happening
again. The company is an Italian one, but I purchased it from a U.K. store.
My collegue suggests I should request £100 to be sent to a charity, since
having to pay money might make them actually make them take notice and then
carry out the extra work on these units to stop this repeatedly happening.
Thanks for any advice on how best to get them to make a charitable