Broken GE Microwave Oven
The low-end microwave oven I bought at BestBuy failed after 22.5 months. I only went to the GE page for this model to learn how many watts, the dimensions, and how many cubic feet, so I could buy the same size or a little bigger next time. (I will also measure the inside.) But the page had a place for reviews, so I reviewed, said I was disappointed that it lasted less than 2 years. A few hours later, I got an email that a reply was posted, and it said to carefully watch my email because an agent was going to help me.
I did carefully watch, but I get about 40 spam advertising emails each day and about 10 political fund-raising emails each day, and I never saw it. I only learned they wrote when I got a survey which was based on the idea that they had already written. I tried a couple ways to reach them and finally used their email form.
I save my political mails to see if the candidates live up to their promises. So i was saving these emails too, but by coincidence, I decided today to delete the political emails and I found the email from GE that never came. The sender was listed as "General" and the subject line was a meaningless bunch of characters. Looked like a political fund raiser which use all kinds of clever names and subjects to get people to read them. I complained about this to GE, in about 3 places. Today she seemed to take it seriously.
Got a phone call the next day. Now it's about 15 days since I did the review and she told me the case had been closed because I didn't reply. But she'd opened a new one, and after a disspiriting recitation of how this is a lowpriced Return to Vendor item, and because they no longer have any parts to supply to me, it can't be fixed and I have to get a new one.
But... always a but ... they will send me a coupon good for $100 rebate. That's pretty good considering I only paid $99 for it in the first place, on sale from 155.
Do you think they give the same amount if it's a $500 or 1000 microwave, always 100, or more???
She was glad I had not yet bought a new one because the rebate vouchewr has to be dated before the new purchase, but I can buy it tomorrow even though the voucher won't come in the mail for a few days. It has to be GE or Haier, which doesn't surprise me, but I can buy it anywhere.
I'm tempted to buy the same model, so I won't have to learn any new instructions. (they have it on clearance for $85 from GE, or for more from various stores.)
She was very nice, not in a hurry, told me how to make chicken with spinach/?? sauce (have to find my notes), said she got spam too, wanted the model and serial number, And I don't have to send back the old one.
On the GE page for this model, it was rated 4.4 stars on 6977 reviews, pretty good, but I did see another one that lasted on 22 months, and they also wrote him that an agent would write. Probably got the same $100. I don't expect the kind of quality control one uses for space launches or even car brakes. I'm more than satisfied. But the next post may answer some curiosity you might have.