I called their main office back in December and had a leak fixed (supposedly) at the beginning of the year. They had their Tampa franchise come out and do the work. Unfortunately I had to spend the first two months of the year in Atlanta and when coming home mid February I saw that the pool was still leaking.
I called the company and spoke with management and they said they would be glad to come out when I wanted them too. I asked if it was okay if I put it off for a few months and the owner said no problem. Three months later its May and I call them up to come do the work and I'm told that the franchise had been sold and that they would no longer honor the prior owners agreement.
I paid $300 dollars for essentially nothing. I called their "corporate office" and i might as well been talking to a wall. I was told the only thing I could do was to plead my case with the new owners. I understand the new ownership not wanting to do anything, but they got very nasty with me and when I told them I was going to call their corporate office the owner said he could care less. I don't expect the new owners to pay for it, but you would think they would be sympathetic to the problem at hand.
American Leak Detection's corporate office is nothing more than a facade. They sell their name but they do not honor work that is done by their franchises. If you need a company to fix your pool, don't spend $300 with them, when they did work on my pool their warranty was 90 days, now they give you a one month warranty. Can you say rip off?
Dennis Wyatt Tampa, FL