We had a large house extension built 2 years ago.
The whole job was a nightmare, with the builder pulling every trick
possible to make it look like they were working on it, but in reality
they worked at the slowest possible speed, with one or 2 men on the
job, while putting people on jobs whose customers were screaming
In the end, after about a year, it was done OK but only after a lot of
supervision from myself, checking for bodges, etc.
Now, we have noticed that there is a lot of damp/mould at the base of
a large window. The window itself is (I know) sitting in a lead tray
so hopefully the problem is not caused by the usual "replacement
window" bodge where a window has been installed badly and water ending
up in the frame base runs out of the bottom corners. But somehow water
is still leaking into the wall (plasterboard) at the two bottom
corners of the window.
I have faxed them twice, and one of the faxes was copied by Royal Mail
Special Delivery. I requested them to come and fix it otherwise I will
get somebody else to do it and then recover the cost from them through
2 weeks later I sent them a letter, stating much the same, again sent
What is the most cost effective way to go from here?
Shall I just get another firm to do it, or do I need to take another
step? In the past, this kind of letter has always worked (and in fact
I did have to use such letters to get the builder to finish off the
job originally) and I have never had to sue anybody before.
They don't appear to be a limited company.
Thank you for any tips.
I think the fix will involve ripping off the plasterboard at the sides
of the window, and seeing where the water is coming in. There is 50mm
Cellotex in the cavity wall and they should have used proper modern
methods of sealing off the end of a cavity. It's going to cost £100s
minimum to get it sorted, probably into 4 digits.