My Mexico HE36 boiler died on Tuesday night. Company repair man
unavailiable till Friday, boiler 6 months out of waranty, local
repair firm came on Weds, diagnosed faulty circuit board,
replaced at £280 cost!!!
Question. Do you think I have a claim against the manufacturer?
It was an expensive boiler that I expected to last more than 6
monhs beyond the waranty.
Thanks for the link, from that I telephoned the "Consumer direct"
helpline. Sadly it seems I am stuffed. They tell me my only
avenue of redress is with the firm who supplied and installed the
boiler, and they are no longer trading. It was a local "one man
operation" who had a good reputation for quality work and I have
no quibble with the quality of the job he did. He unfortunately
fell out with his wife, this led to a messy/expensive divorce and
he wound up the business and left the area.
I agree. My Panasonic plasma recently developed a line of faulty pixels from
top to bottom of screen. The set was well out of warranty - but should have
lasted a lot longer than 2.5 years. I e-mailed both my retailer and
Panasonic. The retailer immediately went into defensive mode - but Panasonic
stated that they would cover the cost of replacing the screen - which they
Good manufacturers have a reputation to uphold.
It has got to be worth writing a letter. Hopefully you have the old one
Boiler manufacturers still have to learn to design reliable electronics
to work in a high temperature stress environment.
Heat and the related dirt are killers for electronics
The TV trade went through this and TV set reliability went up in leaps
and bounds once the nasty hot valves were disposed of.
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