Inside of my coal stove are 3, little nubs that help hold up the grate. The nub in the back has broken off with a clean break and is gone. Of course i f you try to shake the shaker the grate tilts and the entire bed, of hot co als, fall to the floor . . . End of fire-bed and heat.
I call firstname.lastname@example.org asking for a repair appointment and a wee k later called again to tell them the gentlemen that lives in the house is home from his rehabilitation (from his hospital) stay at the nursing home, and why did not i receive the call back from them on the appointment. I wil lnot go into what happened after that, nor after my call to the Alaska "man ufacturer" in Bloomsburg, pa, but, what with the ridiculousness of the two conversations, I realized there was something BIG going on and that I was i n trouble. I always find it very difficult to have an adult conversation wi th good people that are bad liars.
Thereis a little, old (83), man spending his first morning home from the nu rsing home in a cold, lonely house. I sure hope his rehab. at the nursing h ome holds up better than the Alaska coal furnace with one, little, broken n ub (there are 3 of them), which helps to holds up the grate, a little nub t hat cannot be repaired, rigged, nor replaced.
I think the back nubs, that break, on these furnaces, also have some weight to bear, or interplay, for the end of the shaker. In other words theyare p ossibly under more stress than the ones on either side of the wall of the f urnace, but are of the same size, weight etc. as the little, side nubs. I f eel, this, then, is a defect and there should be a recall, and the buyer sh ouldnot have to bear the losses involved, lack of heat, hardship, expense o f the expensive "fix", not to mention the deceit and loss of time (consider ing the weather) which is actually an entire re-design of the entire grate system, costing bigtime.
Seems a hunk of iron should last a lot longer than 10 years.