Vega Customer Service?


FWIW, I just emailed Vega and asked if they could tell me which of their fences will fit a 10" Jet CS without drilling.
Received a one-word response:
yes
It is difficult to believe an outfit like this can compete successfully. I would definitely not expect an enthusiastic response from them if I ever needed support from them.
Other bad experiences with Vega customer service have been documented on the newsgroup but until you experience it yourself, it is difficult to imagine.
Before you buy a Vega product, give the system a try. Maybe you'll have better luck.
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I have a Vega and it is deadon accurate. I called the for the clear plastic cover for the measuring scale and received it in 5 days. Maybe the guy you contacted had a fight with his wife that day and gave you a shity answer.

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I have an older ('80s) Vega 8" jointer. It was a well built machine but missing a few parts. Working with Vega was frustrating. I get the impression that there's the owner, a manager, a secretary, and a few assembly people who never touch the phone.
The manager (forget his name, but I have somewhere all the written correspondence and notes from phone conversations) was pleasant enough, but he won't return calls on service stuff. And if he thinks it's a difficult task you're asking for, he'll basically blow you off. I did some research and found out who the owner was, contacted him and found him also personable at first, then dismissive.
Specifically, one item my jointer needed was a fence. After cajoling them with about 20 calls over the space of 2-3 months, they agreed to send me one. They custom made it (since they no longer make jointers), and it's nice too. Unfortunately, it was for the wrong model, despite the fact that I had sent them detailed pictures of mine. It was nice that they tried to accommodate me with parts for an out-of-production machine, but their carelessness ruined that gesture. They did offer to refund my money, though I would have to pay shipping. They did not offer to make the correct one--in fact they claimed they couldn't (=wouldn't). I ended up doing some machining to make this one fit. I'm happy with it, but I'm not happy at all with Vega's CS.
My impression is that they're a small business that cuts corners to stay afloat, and one of those cut corners is customer service. If they keep making your particular model of whatever, then maybe you can count on parts, perhaps even in a moderately timely fashion, but not in a friendly fashion. If your model goes out of production, then you can count on neither (parts nor friendly service).
I've heard good things about their TS fences, and I'm in the market for one, but I won't buy from them.
H
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They don't have good customer service. Also their website is poor.
However, I have their fence, it's dead on. But it can develope a memory due to the class 8 capscrews making an indentation to the alum fence frame. Solution was washers. Then I just put a piece of blue tape on the clamp head to make a slight additional adjustment at the back of the blade.
The rail does not bolt to the saw, there are brackets that bolt to the saw, so they are correct you will not need to drill your saw to mount it.
email me if you want a photo of this mounting. snipped-for-privacy@worldnet.att.net
Alan
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Yeah, I got basically the same response. I ended up order anyway and I must say, it's a great fence. In terms of support down the road, yeah, that worries me a bit but given the simpleness of their fence, I wouldn't think I'd need much. Cheers, cc

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