Cancelled order.


I had placed an order (approx. $600.) for some merchandise. Several days later I checked the website to see if the order had been shipped, nope. A week later I checked again. Nope I called the firm and cancelled the order. Because of the delay I had found another supplier. The following day I received an e-mail that the order had been shipped. I e-mailed back and informed the company that I would not accept the charge to my CC and I would not be responsible for returning the merchandise. I recommended that they contact UPS and have them return the shipment before it got too far from "home". Was I being reasonable?
Max
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Did you get the name of the person that took the cancellation order?
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Oh, yeah.
Max
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Then I would say you are perfectly within your rights to cancel since you have proof of the cancellation before the shipment.
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I just spoke to a gentleman from the firm and he assured me that, should the shipment arrive at my door, I was to refuse to accept it and UPS would return it. I am most grateful for his assurances. The man also gave me useful advice regarding online ordering. (I have considerably more merchandise in mind to order from the firm in question) Pending a positive outcome of this whole affair, I will report back with details and the name of the company. In the unlikely event the outcome should be negative, I will also present the details.
Max
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On Wed, 08 Nov 2006 19:18:39 GMT, "Max"

Probably not. Check out their policies on such things like order cancellation. I'm sure you can return the merchandise, but I'll bet there's going to a be a cost to do so, if only the return postage.
When it gets's there, if by mail, you could refuse the delivery. If by UPS, and they don't simply leave it when you're not there, you could simply never go pick it up. After 3 delivery tries, UPS will return it to the sender as undeliverable. Maybe if you meet the driver you could tell him to do that and avoid that whole 3 day thing. If the driver leaves it there when you're gone, you're out of luck.
Either way, my guess (note that word: guess) is that you're gonna be liable for something.
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Max wrote:

you can call the local UPS office, and have them send it back for you.
shelly
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Thanks, Already taken care of.
Max
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snip
You checked the website. Did you try direct contact - e-mail or phone? If you didn't, my answer is no.
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wrote:

I neglected to mention that, when I called to cancel the order, I also inquired about whether or not the order had been shipped. I asked and was told, "No, the order hasn't shipped yet." My reply to that was, "I'll have to cancel that order then; I'll find a local supplier". (The reason I hadn't used a local supplier in the first place was price. ) It was 2 days later that I received the e-mail saying the order had been shipped. I have since been in contact with a representative of the company and he assured me that I could return the merchandise *if* it gets this far. (he would attempt to ask UPS to try to catch it somewhere along the line and have it returned.) All is well.
Max
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On Wed, 08 Nov 2006 19:18:39 GMT, "Max"

Thirty days is business standard. Charging your car at the time of ordering is also customary, although it is better to wait until the time of shipping. The customer can ask for an order status at any time. If you cancel an order get some kind of conformation.
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It's worth checking with your home state on one point - some states prohibit charging the Credit Card until the product ships.
--

-Mike-
snipped-for-privacy@alltel.net
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