My Keston boiler has stopped working. All the front lights on my celcius 25 are out. It looks like a power cut/fuse out situation but a simple test with multimeter show that power is at all the right places. Their manual fault diagnosis says the control pcb is busted. It is only a year and a bit old !!! Has anyone else experianced a similar problem with this model? and if so what cured it?
Richard
In message on Thu, 1 Apr
2004, Richard wroteIf it is a year old it may well need a replacement PCB and, surely, under warranty. I would call Keston direct. I have had three or four PCB replacements since installation (two and a half years ago) and each was an upgrade as well as replacement. The last was last summer.
I should add that, although I believe the design of the Keston Celsius
25 is excellent and when it works it is great, I have had a lot or problems with mine. It was faulty before commissioning and seems to have suffered unreasonably ever since. This to the extent that I have asked Keston to investigate its overall performance since installation. I'm afraid to say that they are taking a long time to respond.Colin
Never used one of these - almost always fit Worcester boilers - no trouble. However, although out of warranty (double check in case it's longer) 'phone the company, say you are a disgruntled customer, what are they prepared to do - they should replace free of charge - insist on it - consumer rights etc. Trading standards etc. Quote the lot if you feel that you're not getting anywhere. Generally speaking electrical goods should be good for (say) 4 - 5 years - PCB's might be classed differently tho'. But it's worth being very firm with them with a threat of legal claims , blah, blah. Start off nice as pie tho'.
Hugh
In message , Hugh writes
The number of people who have tried to get a Suprima pcb replaced by potterton when over a year old would tend to paint a different picture
If you have no joy, my website's at
Thanks for all the advice. I phoned Keston direct who said 'sounds like elctrical fault outside boiler' and 'if we come and find a fault outside the boiler we will not touch it'.
That then said they came two days latter, replaced control pcb (which was the fault), also replaced ignition pcb and ignition cuircit which they said they had a bad batch once and had upgraded to a new supplier. Also checked the installation, checked the emmissions, did some slight adjustments to get it all perfect and left 2 hours latter with a simle and no charge. Not even a meantion of a charge.
I am a happy, warm, person again.
Richard
In message on Fri, 2 Apr
2004, Richard wroteI'm sure you're right to be optimistic but I should mention that part of my current discussion with them is about two invoices raised four months after two service calls - these were not expected either!
Regards, Colin
If Keston send a bill on a boiler that is just over 1 year old then send them a letter explaining this. If they persist on payment ignore them. They may threaten court action. Go to court, and them repairing a fault on a boiler just out of guarantee and wanting money? They would be slaughtered.
The law doesn't cover guarantees. In law they are worthless. The product has to be fit for purpose and that could be 5 years by the court. Certainly an expensive product should not fail in just over a year.
In message on Fri, 2 Apr 2004, IMM wrote
I agree absolutely with the point you're making but should say that my Keston is a little over two years old - even so I am taking exactly the action you suggest - 'fit for purpose' for a modern central heating boiler must mean at least five years!
Regards, Colin
Under which piece of law? Unless the OP bought the boiler directly from Keston surely SoGA doesn't apply.
I doubt whether there will be any problems: last summer Keston had a £50 service offer all parts included, and we had them do our church boilers (no discount for two ). They replaced a number of parts to bring them up to spec - my impression was that they do not want to have their reputation brought down by unrectified faults on early production models.
If the seller says service is via Keston, not the supplier, and Keston is basicaly the agent of the seller, then I'm sure it will.
£50? An excellent deal, and replaced and updated all parts that required it? So you think they initiated this scheme to get the boilers up to spec and prevent breakdowns?
Nope. The contract is with the supplier, and if the product was bought as a consumer and not as a business, the supplier is liable.
The manufacturer may agree with the supplier to provide a warranty, but that is for convenience and to increase the perceived value to the customer. Equally, the manufacturer may relieve the supplier of the burden of executing on the warranty or service thereafter.
However, if performance is unsatisfactory, then you haul the supplier's arse into court, not the manufacturer's.
It can be about buying market share as well. As word gets round the fitters and specifiers that they are doing this, reputation rises for relatively little cost.
.andy
To email, substitute .nospam with .gl
In this scenario the customer arse would be hauled into court not the supplier. The court may see keston as an agent of the supplier. Contracted out to supply service, so to say.
In message on Fri, 2 Apr 2004, IMM wrote
I took advantage of this and definitely got the impression, from the engineer, it was part of an effort to make sure that all Celsius 25s were up to date. Still a good deal though.
I do agree that Keston seemed keen to ensure that their reliability image is good.
Regards, Colin
In article , Tony Bryer writes
How did you hear about it Tony?
We got a mailshot as a registered owner. Apart from a check with a flue gas analyser and a check of the condensate trap we got one ignition electrode and cable and one flue hose replaced: we had previously replaced these on the other boiler at our own cost. If the PCB's hadn't previously been changed on a warranty visit these would have been changed too.
No mailing here so perhaps my registration has disappeared into a black hole. My unit manufactured late 2002 so I hope it will have up to date boards, ignitor replaced my me (and the poxy fixing screws with ss cap screws).
Thanks
Mine didn't come with anything to register, or any suggestion that you should do so, and so I haven't heard from Keston.
Neither did mine (fitted Aug 2003) or the one I fitted in April 2003. Both going just fine. But I have had a lot of trouble with the C40 fitted Nov 2002.
Many boilersin the Keston price range do 2 year guarantees. They should get their act together.
Half true. This is the case with the company you bought something from, NOT the manufacturer.
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