Toilet install question - UPDATE



Received a call from the production services manager earlier who said that he had spoken to the store manager and they are crediting back my charges, including a charge for changing out the supply valve.
I hadn't thought of taking a picture, but thanks to the request here for photo verification by a skeptical earlier poster, I got even sicker and began feeling like I was standing at the end of the other gangplank on Noah's Arc getting prodded by three monkeys, three gorillas and an unwitting donkey, so I jumped in and took the picture to Lowe's so they could see what my money paid for. Though they attempted to remain non-committal, the expressions on their faces were all I needed to surmise that a refund would be forthcoming. I was buoyed further by the encouraging nods of a priest, a nun and a rabbi standing off to the side, though I did find the priest's glances a bit discomforting.
Fortunately, feeling two micro-organisms shy of pneumonia, I had been able to suppress the spontaneous combustion that typically results from being plagued by having a fuse of somewhat abbreviated length, with a result possibly better than had I not.
In any case, the search for a plumber follows to see where this goes from here.
Thank you very much for all the...prodding.
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Proves a picture is worth at least a 1000 words. Good for you!!
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Right... See, give you back your money, thus terminating your consumer rights and protections under the law... Which is much cheaper than fixing the crappy install and doesn't solve your problem of having the situation fixed...
But since they gave you back your money you are on your own now in a new game which will cost you out of pocket...
You could have gotten to exactly the same place buy selecting and purchasing your toilet like you did and calling a plumber to have it done right the first time and you wouldn't have wasted all your time and energy dealing with your "bargain" install from the home center...
Chalk it up to a lesson learned I guess and move on...
~~ Evan
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Right... now go out and *buy* and USE a dictionary.
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LOL...
And just *which* words do you think I misspelled ?
Big Box DIY'er weekend warrior types deserve exactly what they get when someone botches an install job...
Construction work is only CHEAP when you have a clue of what you are doing and provide the labor yourself...
Otherwise it costs what it costs and if you find someone who offers a MUCH LOWER price they are either starving and have no work or customers (sometimes you wonder why) or lack any reasonable experience to know what such jobs should cost...
Buyer beware, you get what you pay for... If you don't know what you need to do in order to successfully accomplish your goal/project/agenda don't complain when you choose someone (or are provided with a 3rd party) who doesn't know how to fulfill your needs... As the owner of a house (or a person authorized to supervise any work done on said house) you ALWAYS ALWAYS ALWAYS have the power to tell the workers to STOP, pack up their stuff and get out...
~~ Evan
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<snip>
Sorry, my mistake. I assumed you could read.
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yo wrote:

There were no misspelled words in his post. Nor mistakes in grammar.
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One of the guys on here I thought I'd never disagree with and over such a trivial matter, but I didn't say there was anything misspelled. There is however a mistake in the use of the word "buy". A dictionary would have made clear that distinction.
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yo wrote: ...

I stand corrected and I apologize.
You were quite right to call attention to the flagrant misuse of the language. Such things, if allowed to proceed unchecked, will be the ruination of us all.
Keep up the good work, Sparky.
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Perhaps someone can clarify something for me. Why would the original installer not have simply sat on the toilet to engage the wax ring? Oversized or not, if it was at room temperature it should have been pressed down, with the extra wax filling more of the space. The "plumber" was a knuckle-dragger.
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Good for you. I hope the next fix works much better. We also appreciate the feedback as most people don't bother.
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The next fix worked much better. Plumber arrived prepared to cut and replace the flange, but found that that wasn't necessary. It turns out that the flange rises only barely half an inch off the floor, not an inch as claimed by the first plumber. The toilet came with a fat wax ring and apparently the first installer didn't adapt to that ring being too large for this application. Thus the poor fit and poor install. The new plumber used a thinner wax ring and voila!, a nice neat, solid job. The charges were time and materials, and though that usually translates into the-slower-the-better (for the worker), watching this guy work conjured images of Neo dodging bullets. I was pleased with the result.
Thank you very much again for all the information and guidance, even that which made me want to wear a disguise whenever I left the house and sometimes even in the house. The information, wisdom AND entertainment you guys provide on this site is amazing and never disappointing.
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That depends on his batting average...
If the "plumber" in question has done 100 installs for Lowe's and this is the first complaint then a 1% error ratio has still made lots of install sales dollar volume for Lowe's...
Never assume that one complaint is enough to punch someone's ticket...
~~ Evan
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When just getting one or two complaints, that should not be enough to worry about. There are some people that you just can not please. Same way if only a few jobs have been done, Some will give good reviews to shotty work, or maybe he did a good job for the first few just to get good reviews.
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In defense of this Lowe's, which seems to have a pretty good reputation of working with customers, they said this plumber has been doing work for them for 14 years. I had checked him out on the state website and found that he is licensed and has had no complaints filed with the state, so I decided to go with them. The installer that did the original job seems to have just lacked the experience to recognize what was necessary to do the job right. I am guessing that most toilet installations are pretty straightforward with few challenges that might result in problems. The installer did tell me however, when I pressed him about the job that he did, that he had seen "lots" of installs like the one I got. So maybe there are lots of people out there who haven't discovered this site and just accept what they're given.
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