Thermo-Tite Experience (Window Replacement)

Hello everybody:
We just had a salesman from Thermo-Tite (http://www.thermo-tite.com /) visit our house and wanted to share our experience.
For starters the repetitive sales pitch began the minute he came in the door. At least three times while taking the measurements, he mentioned that he always asks the old people how much they think the windows will cost. He implied that he scoffs at their guess of $250 to $300 per window. He laughed at the elderly who wear winter coats in the house to keep the fuel bill lower.
After taking measurements of all the windows, he walked us through a binder of collaterals, most of which were lacking a source citation, making it hard to discern if the information was even true. The info was repetitive...he told us several times that the windows would not be installed by "roofers"...
Following the excruciating binder exercise was a painful promo DVD that we were instructed to watch while he got the window samples from the car. The sample show and tell was equally excruciating, followed by the heat-lamp test. His sample definitely fared better than the others in terms of heat loss, but who knows what those things really are! Next, he showed us the crappy "Home Depot" sample with its cheap vinyl, visible screws and shaky construction. Then he brought out the money shot...the "beautiful" Thermo-tite window. We couldn't help pointing out the unattractive wood veneer...yuck! The sample was a triple-pane with maritime tape for insulation. When we questioned the efficacy of the tape, he scoffed at our "stupidity", claiming that it's the same tape used on airplane windows. Ok.
His frustration at our questions was beginning to show. He asked if he should just get to the quote...did we want double-pane or triple-pane? And btw, this was about 90 minutes into the visit. Finally, the quote was ready...for 13 double-pane windows, it came in at approximately $10K...but wait, if we signed the contract in the next 30 days, it dropped to $9200...but WAIT, if we signed the contract TODAY, it would only cost $7300. OMG! This is still about $560 per window, and it's the classic "get it now or it's gone" tactic. As soon as he handed the quote to me and I saw this, I immediately shoved it back at him and said, "If this is how you pressure people for business, I don't want anything to do with your company." He accused us of having been "giving him a hard time" throught the whole demonstration. I told him that he should not be afraid of intelligent questions, and that in a free market economy, I would hope that he would want to win our business by providing the best value. I said it would be crazy to think we wouldn't want to get other quotes.
To top it all off, he then said that "most homeowners are stupid" and that he had to try to make the sale that day or the people would forget to call him back. Seriously! This didn't sit well with us, and we called him on it. He didn't like that much either. In the end, he gave me the "wink, wink...even if you don't go with us, don't pay less than $400 per window or you're throwing your money away." At least three times before getting out the door, he suggested that we do our research on line and not talk to other vendors' salespeople.
Honestly, the product may be great...may even be superior and worth the extra money, but people don't like to be pressured or called stupid, so the tactics spoiled the deal. They need to earn their business.
In CT...
-Kim and Johannes
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bad salesmen can kill good products

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TrainsintheMembrane wrote:

Long story of commission salesman tactics snipped...
Sounds no different than any other of the genre. Don't know what you expected, but the experience sounds quite typical to me.
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By that point the salesman would have had my boot print in his ass, and been sitting on the front sidewalk, while I phoned his office.
AMUN
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snipped-for-privacy@gmx.net (TrainsintheMembrane) says...

Why did you even let this guy in the door? I replaced all the windows in my house myself. It cost $2800 for 11 new U36, low-E windows and a fancy Pella french door to replace the old patio slider. It was a lot of work. I removed the trim from the old windows, inside and out, pulled the old windows, replaced the windows and trim, and repainted.
If that's the sort of job he was selling, $7300 was a pretty good price.
Before you ever talk to a contractor, you need to write up the job specifications, and have them become part of any sales contract. The way energy costs are going, window replacement should be at the top of your list for home improvement. Just write up the specs and get bids.
--
http://home.teleport.com/~larryc


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