I'd like to solicit information on how to best deal with a situation I ran into today.
After getting a few detailed estimates and getting a recommendation from a colleague who owns an apartment complex, we hired a company to come in and replace our boiler last week with a new, high-efficiency model ($5k+). The company is a small one and hires contract labor to help them. They're licensed and insured, etc. I think they did a great job, they were polite, the owner was on site after the first group came in and they worked quietly (as they could).
Anyway, today my wife went to pull out this evening's dinner from the chest freezer in our utility room and discovered that the power cord that runs from the chest freezer to the outlet set near the boiler had been unplugged. We just hauled 5 heavy-duty contractor bags worth of food to the garage to be thrown out.
I track what we buy because we buy a lot of it in bulk (bulk meat from a butcher and we belong to 2 CSA's) and the freezer is 9cubic feet or something close to it, so I know that we just threw away about $500 worth of meat and produce (on-sale, bulk price ... multiple times that amount at the regular price).
I know that the plug was pulled by the contractors, because it's in a spot that the kids cannot reach, we've never had a problem with them in the utility room before and it's the likely spot the contractor's would have likely used to plug in their tools due to its location.
I could not prove that nobody else pulled the plug because it happened a week ago.
I'm relatively non-confrontational and would rather not deal with major problems, but this is $500 worth of food ... a lot of which was not only bought, but prepped or made into soups, stews, etc. for consumption through the winter, so there was a cost there too.
So on the one hand, I probably should have checked the entire room after they left. On the other, I didn't unplug the thing and it was something that they did that would have never happened if they had not been here.
If you were the company owner, would you fight the assertion? Would you want to know so your guys don't screw up on another job? Is it easier to deal with off-the-record, or file a claim?
As a customer, what would you do?
TIA.