Finally, I got another repair man to come over and again when he saw the pa
ckage that whirlpool sent me to have them install it, he tried at all cost
to avoid installing it, even after the phone call I made to get someone ov
er, i stressed to make sure the repair man was qualified with wiring. So in
order to avoid doing that installation he went through the usual check poi
nts, floater and etc. and then at the last minute he checked the water valv
e under my kitchen sink. For some strange reason he moved it and the water
came on for the dishwasher. Now, No one had messed around with that valve,
and because i was getting hot/cold water from my sink, that was the last pl
ace i would have checked. His reasoning, which made no sense to me, was tha
t some sediment must of clogged it. Even it were true, maybe the water woul
d not come through full force, but at least there should have been water. S
o, the recall part was not installed anyway. At this moment I was happy of
the outcome and did not push recall part any further. It brought to mind wh
en the first repair guy said I needed a new inlet water valve...and he chec
ked it with his multi meter. Of course he could have put the wrong designat
ion on that MM for it to show up so low...and yet that same water valve see
ms to be working just fine now. So he goes back and tells whirlpool and ge
ts paid for hardly any chore. But where do they get these repair companies.
.that makes 2 different repair men who tried at all cost avoid installing t
hat recall part with all its wiring connections. BTW, to add some humor to
this crap, the second guy came in a smart car. Now, it makes it suspect th
at he is probably the owner and could not afford at least a pickup truck or
his boss is so cheap, that all he can afford is a smart car for its work.
There are few different kind of techs. One who is sharp and always
logical, next who has lots of knowledge but no actual or minimal field
experience, 3rd kind is dumb ass with motor mouth can't fix anything.
My job as a consumer is identifying which kind I'm dealing with.
I fix my own appliances etc...
the only time I call someone in is in the event a major item such as a
furnace needs to be replaced.
The last thing in the world I could care about is the vehicle the
I had my electrical service upgraded when I bought my house.
Needed 240v for central air.
Three separate guys came over to bid. One was a kid driving a nice
Mercedes sedan. As soon as he got out of the car first thing I said
to him was, "Why the fuck are you coming out to give a bid driving
He said he got a deal on it from his mother-in-law, and he liked it.
He was low bidder and got the job.
On Thursday, December 31, 2015 at 7:09:31 PM UTC-5, Tony Hwang wrote:
My job as a consumer is identifying which kind I'm dealing with.>>>
And tell me how does one do that? These are the men sent to me by the compa
ny that is doing the recall...not my choice....still even if it were my cho
ice how can one tell if you never used them before? I did ask when setting
up the appointment to send someone knowledgeable with wiring...so much for
Reread Tony's comment:
"My job as a consumer is IDENTIFYING which kind I'm DEALING WITH"
I.e., he's acknowledging that you didn't have a choice in which tech
was dispatched on the call.
But, now that the guy is in front of you, YOUR task is to figure
out how he works, how he approaches problems, etc.
Is he the sort who (naively) follows a script?
Does he *think* about the problem?
Does he QUESTION YOU to extract other information?
Does he inquire (or consult!) as to past actions taken to repair
the device? (does he LEARN from the mistakes of others?)
Is he a "replace things, one-at-a-time, until it works" guy?
I gauge my speaking style, persona, and overall approach to a technician
based on what my impressions of his skillset, "ego", etc. happen to be.
Some guys I act all "oooh! ahhh!" and let them impress me with their
"knowledge"/cleverness (despite the fact that I probably know more than
they do, in general terms). Others, I lead to a conclusion that
I've already diagnosed: let's skip over all these tests that you MIGHT
think of performing and let me disclose observations that will lead
you to a conclusion that I've already made -- but am powerless to rectify
(because I don't OWN the equipment that has failed!).
ISP guy came to reaim out microwave dish. He was having trouble
getting good signal in the same original location. Ask him what he's
siting, off in the distance. Then, walk around the roof to see where
a good sight line might exist -- ALLOWING FOR FUTURE VEGETATION CHANGES.
"Why not try installing it *here*, instead?"
Ever check out the reliability of the Smart? I'd think a truly
knowledgeable tech person or engineer would avoid them. I'm not sure I'd
trust the technical ability of anyone choosing one as a personal vehicle.
Disclaimer: I drove a Smart ForFour for two weeks in Italy. Yeah, I'd
drive one short term, but I'd not buy one as my daily driver.
Depends on the type of "stop" being used and the position of the control
prior to his "adjusting it".
I've replaced all the stops in the house with 1/4 turn ball valves.
There's a definite "on" and "off" position for each! (and, with ball
valves, you *only* want it in those two positions!!)
Unfortunately, the "knobs" are REALLY small. So, next, I'll design
a little adapter to fit over the knob and afford a larger grabbing
surface, more leverage, etc.
Hopefully, you retained the replacement part?
Who covers the cost of his time getting to your place? Surely not *me*! :>
Maybe intimidated. Maybe lazy. You'd much rather someone who opts NOT
to take on a task for which he's not qualified/comfortable than someone
who eagerly tackles it in utter ignorance!
Maybe he's smart and keeps his costs low? It can't be economical to
drag an entire repair shop around town when you're not likely to
need 98.72% of the cruft on the truck!
When a friend/colleague asks me to look at <something> -- home appliance,
electronic device, prototype, etc. -- I *never* drag everything that
*might* be of use as it represents a significant inconvenience to me
to do so. Instead, I pick the items that are LIKELY to be most effective
in sorting out the problem. If I discover that some piece of test
equipment would be helpful, I'll either come back with it at some other
time *or* ask to bring the defective device home with me -- where I can
access those other pieces of equipment, etc.
Likewise, I don't "stock" a wide variety of electronic/electromechanical
components -- despite how handy it would be for me to have a large
assortment on hand. Instead, I diagnose a problem, make a list of
the components I'll need, then, when I *next* place an order, I add
those components to the list. In the meantime, I neatly pile the
disassembled device in a corner waiting for those parts to arrive.
[I'll be placing just such an order next week -- to repair two
computers, a TV and a few LCD monitors. Once those are done, I'll
move on to the next set of repairs -- and the next parts order!]
I wsih you would learn to use paragraphs, so it wasn't so hard to
Sometimes one makes more money per hour on a repair than usual and
sometimes one loses money per hour. It's supposed to even out that a
skilled person makes a skilled income. I'm sure Whirlpool's contract
with him allows for this.
It sounds to me like the second one got it right, and I don't blame
either of them for not assuming whatever diagnosis had been done by
telephone was not necessarily correct. A repairman should do his own
diagnosis. And I don't consider it "trying at all cost to avoid
installing it." He shoudln't install it until he's pretty near
convinced it will fix it. And the proof is in the pudding.
Why would you call him cheap? Have you ever run a business? Do you
spend more money than you need to spend just for the sake of spending
money? And why a pickup? He's a repairman, not a delivery man.
If you can put the parts and tools you need in a car, there's no
reason to buy a truck.
I wrote this before reading the other replies.
One of us is confused. Maytag sent out parts for a recall. The repair
guy did not want to install it. If the recall was a safety hazard it
should be installed no matter what the tech thinks.
If we are talking about the water valve, you are correct.
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