I remember a bunch of years ago when Home Depot seemed to hit bottom:
sales people would duck around corners to avoid eye
Then it got much, much better and stayed that way. Until recently I
felt like I had a better-than-even chance of finding sales person who
actually knew something about the products at hand.
But last few months I have had a series of, shall we say, "Less than
optimal" experiences at Home Depot.
Today put a cap on it. Drove all the way there to get a string trimmer
attachment for my Echo power unit. They had a bunch of power units
with string trimmers attached, but no separate trimmer attachments.
My expectation was that, after explaining the situation to a manager, he
would remove one of the bundled trimmer attachments, charge me for what
it is priced at, and put the power unit up as just a power unit (which
is how I bought the one I have: power unit + blower attachment
sold/purchased separately at that same store.
But no... "That attachment is only sold online....".
I understand that somebody in product management made a decision to
change the marketing strategy since I bought mine....
But it seems like attitude is the issue: surely this guy had the
power.... just not the will.
Am I the only one who thinks this way?