Buying Kraftmaid Cabinets Think again

I ordered Kraftmaid Cabinets through a local supplier......due to issues between the supplier and KraftMaid I waited 5 months for my order to be completed. Then I hired a contractor to totally remodel my Kitchen. He gutted everything and started the cabinet installation. After putting up the wall units he pointed out an imperfection in one of the doors, which I figured I could live with. Then he started to install the floor mounted corner unit, which was the base for all the floor units. Upon inspection of the unit it was obvious that the lazy-susan was not mounted inside the cabinet and numerous holes had been drilled in the base to attempt the mounting. The gap between the base and the door was approximately 1/2" on each side. A quick call to the supplier to get a replacement was met with the statement that KraftMaid said that they could make a replacement but it would take 12 days. So I called Customer Service at KraftMaid and was told because my order was through a supplier they could not help me and to call my supplier. When I ask to speak to a supervisor I placed on hold and after 15 minutes I hung-up and called back. On the 2nd call I was on hold again but not as long. After conversations and pleading my case I was told that there was nothing they would do for me. So here we have a major cabinet manufacturer having no sympathy for customer relations doing what they want when they want. Here I set 35 miles from their factory with no kitchen appliances and a house that is a total disaster and no expectation of having access to a stove, sink, or dishwasher for at least two more weeks. And whose fault is it that my contractor can't work and my daughter has to eat fast foods and my house is a total disaster .......think "KRAFTMAID." And when I explain that some management guy will go berserk if this ends up as a consumer complaint on local TV news; they just said so what. Did I mention that they already have their money so I guess that they figure I will never buy another cabinet in my lifetime so there is really no loss. I just wonder what quality control system they use or maybe they were out to lunch when my cabinets were made. So let the buyer beware ...the product isn't good and the customer service is worse.
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"The Tilton Family" wrote

There's a lesson learned when you attempt to save money. First, no real contractor would take on cabinet work, when a one time shot residential customer ordered custom cabinets.
Second, any real contractor knows, the first thing you do when you order anything, or even shelf bought, you inspect what you buy. You acting as your own contractor, should have done this, it is your responsibility whether you think so or not.
You do not rip apart a kitchen or anything else, then inspect right before installation, unless you have very little experience. Since this appears to be the case, you and your contractor should have inquired about the correct procedure, when remodeling.
I have many positive stories to tell about Kraftmaid. I also live within driving distance of the factory in Middlefield, OH. One of which when my estimator, mis-measured for custom cabinets. When the lead carpenter inspected, and measured all final cabinets, he found one was 2 inches too big. A call was placed to the supplier, Kraftmaid would have it ready the next day. The supplier wouldn't be going back up to Middlefield until the following week. I personally drove there the next day, and picked up the cabinet. I have many stories to tell, where Kraftmaid went above and beyond, of what I expected.
To attempt to blame Kraftmaid for your kitchen being tore up, and your daughter eating fast foods, is a very poor attempt to shrug off your responsibilities. You have only yourself to blame, and your lack of experience.
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If KraftMaid was willing to correct THEIR product error in one day I wouldn't be posting anything here..........poor craftsmanship and quality control are the issues and poorer customer service.....what it is costing me in $$ and stress is not of my making but an irresponsible company....blaming me or the contractor is a poor excuse to support a bad product and a non responsive manufacturer

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"The Tilton Family" wrote

Most beginners know to check cabinets before ripping out their old ones. Doesn't say much for you and your contractor, does it?
I would say I'm sorry for being so harsh, but your own stupidity got you into the mess. Quit blaming others for you being so damn dumb.
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most people expect quality not incompetence

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The Tilton Family wrote:

[...]
If you feel you have been abused, go to court for equitable relief.
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