Most of the folks I deal with don't have a lot of money but we'll still do the most economical and best job we can. I'll help out elderly folks every chance I get to keep someone from taking advantage of them. One outfit that was around here several years ago, particularly disgusted me when the owner bragged about selling an old couple $5,000 worth of equipment when the only problem was a loose blower door. As you know, it shut down their system. The guy laughed all the way to the bank. It's funny, you deal truthfully with people and they and their friends call you back.
TDD