I know to an extent all of you must have used one of these suppliers
in the past. How do you rate the two in terms of customer service,
price, and product availability. I am a former employee of WWG and
have always been curious of the customer's side of the story. Please
give any feedback you can.
Ditto the suggestion for SMC Direct, by from them frequently. Service
is good. Their catalog is worth its weight in gold as a reference for
industrial supplies. Free, 8.5 x 11 x almost 4-inches thick, about
5000 pages. The prices are very good, fast shipping, easy returns.
I have zero experience with Fastenal, so it sure will be hard to
We spend over $50,000-100,000 a year with Grainger. Name brands
available / Dayton quality-ok / price, inventory, and distribution
network will be hard to beat. The shear number of
trades/tools/supplies is staggering.
I contacted 3 local commercial hardware suppliers for some 1/2
mortise hinges. No one had stock and needed 3 weeks plus to
deliver. I never thought of Graingers, but flipped it open for
something else and ended up on the hinge page. They had them in
stock for less than the commercial suppliers.
I don't know where you are headed with this. I have an assortment
of local suppliers with whom I prefer to do business. Grainger's
is one of them. Home Depot is not.
(top posted for your convenience)
Keep the whole world singing . . . .
DanG (remove the sevens)
A lot of stuff can be found at WWG that I as an individual can't find
elsewhere. My big beef is individuals can't order from them. I remember
my dad having to go to the local hardware store to have them order items
from WWG. He would go to WWG, find the item, drive to the hardware store,
and then go back to WWG to pick it up.
I used to own a business so I had opened an account online years ago. The
online account still worked a year ago so I ordered something and went to
pick iu up. The guy at the store gave me a big hassle because my business
accoutn had been deleted due to inactivity. Why the heck did my online
account still work if the business account it was tied to was gone?
You will get flack from the people at the counter if you are not a
business as the Corp policy is B2B only. Thats not the end of the
world though. If your employer has an account, you can pay cash or
credit card using that account. They will make a "one time
accomadation sale", but if they catch you doing that twice you will
get some grief.
As far as why your account was not working, they will typically
delete accounts after one year of inactivity. If you had set up an
account before, just use the same business ID to reactivate it. I'd
have no issue with that.
Brian Elfert wrote:
I'm certain my employer has an account as we are literally across the
street from the WWG branch.
I don't understand why online accounts aren't removed if the business
account is removed.
They took care of me at the counter and I haven't needed anything since.
I do have an account application they gave me. My business has been
closed for a while, but I still have the tax ID.
On 13 Nov 2005 17:16:13 -0800, fram email@example.com scribbled:
You poor Murricans. I can go to my local Acklands-Grainger (the
Canadian subsidiary of Grainger) store in Whitehorse and they will
sell me no problem as long as I pay with credit card, debit card, or
cash. They probably also would take a cheque. Lots of neat stuff, not
cheap but generally high quality. I've bought a Starret rule, big
deep-throated clamps, and a bunch of small hardware there.
Replace "nonet" with "yukonomics" for real email address
Grainger's is consistently excellent in service, delivery and quality. There
is no risk as they will accept anything for return. I have been using them
for almost 30 years. They are not the cheapest but they are great. Try
McMaster Carr. They again are not the cheapest, but have excellent service
and quality. .max
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