Never hit the card so they indeed lost the order some where along the line.
I did get an explanation from the owner of LV, they ran some tests and
found issues with some web browsers accessing their site.
I learned they are having issues with Chrome and Safari. They have
turned it over to9 their IT team.
Oddly I have been using Chrome since the early 2011 and place 4~5 orders
with LV and have has no issues. Perhaps security updates have changed
things on their end.
On 08/08/2013 12:43 AM, email@example.com wrote:
Ackshooly, it could be all the other browsers that are the problem.
There are non standard defined html constructs that are tolerated by
certain browsers, some brought on intentionally by the "extend and
embrace" philosophy of some browser providers.
that caused the issue.
In the past I've tried to suss out why chrome always returns a
"download.htm" link, resulting in an "about.blank" page in a browser
tab, when faced/clicking on the following drop down list "action button"
(but I obviously don't have enough information, and certainly not enough
<span class="hiddenMessage">For USAA SAVINGS, </span>
<span class="actionText iWantToText">I want to</span>
class="hiddenMessage">For USAA SAVINGS, </span>
<span class="actionText iWantToText">I want to</span>
<span class="hiddenMessage acc-touch-menu-toggle-closed">. Click to
<span class="hiddenMessage acc-touch-menu-toggle-closed">. Click to view
This is a big PITA with Chrome because the above seems to be a method
common to many banks and financial institutions.
I'm thinking it is either security related, or perhaps related to an
would allow the desired result, although disabling all extensions does
not seem to make a difference, although some report that works for them?
Sadly, and although I generally like Chrome, I have to load up Internet
Exploder when I do any financial browsing.
Possible, but the java plug-in should be automatically updated in Chrome
right? (just double checked, and you have to actually use a command line
flag (--allow-outdated-plugins) to keep Chrome from updating); and
goodness knows I keep the JRE updated on the box due to the constant and
continuing number of exploits ... including running the Java Uninstall
Tool after each update.
I'm at a dead loss as to what to do about it. Asked USAA tech web tech
support, who seemed to think it is not an issue and can't be bothered;
and checked periodically on the G+ forums, where none of the possible
solutions have worked for most of those who have taken the time to complain.
FWIW I use Chrome for BofA, Capitol One, Citicards, and the old ING
which IIRC is another Capitol One web site.
I did have issues with most of these in one way or another in the past
but as the institutions have embraced Chrome I find myself not having to
use another browser as often.
Strangely I can get into my money market accounts site but can see
nothing as far as data is concerned.
You might like Opera.
One thing I particularly like - other browsers may have the same? - is the
fact that I can set it to dump ALL cookies it received when I close it; for
those cookies one may wish to retain, it is easy to exempt whatever sites
Unless one uses an older version of Opera. Which I do.
Yeah, I know...the web page coders will eventually screw up their pages for
older browsers but I'm 80 and I'm betting that won't happen in my lifetime
I don't think that Leon uses Chrome, but I'd bet it is one of the
problem children. I simply can't use Chrome on one of my banking sites
... maybe a good thing, the way Google and the NSA are in cahoots.
On Wed, 07 Aug 2013 16:36:56 -0500, Swingman wrote:
I'm not much on conspiracies, but it wouldn't surprise me
if the feds put google where they are today.
Gmail is a monster, I have my own hosting and email but if
you want to communicate with anyone else it winds up
at some point passing through gmail more often than not.
The final final follow up. ;~)
> Your email was forward to us by Robin Lee, we are very sorry that we
were not able to help you after the first request. We should have used
this opportunity to investigate immediately.
> We believe we have identified the problem. By using the “back”
buttons to navigate during the secure checkout process it is possible to
generate an incomplete order. At this time it seems to be specific to
the Google Chrome or Safari Web browsers, can you confirm this? Our
Website and IT teams will be investigating further and we hope to have a
> Meanwhile, please allow us to take your order again via our website
or phone. We could ship it out tomorrow and we will offer you expedited
shipping and remove all shipping charges?
> Please let us know how you would like to proceed, we are very sorry
this has happened. I can be reached by phone at ###############.
> John Nicol
> E-Comm Team Leader
> Lee Valley Tools
Yes I was using Chrome but don't recall using the back button but it
could have been a possibility.
I think the real problem is that, regardless of how I got there, I was
confident that the total indicated on my receipt and the confirmation
number on the receipt along with the print receipt button on that page
was the end of a successful order process.
As for replacing the order I appreciate the offer. Unfortunately when
I learned that It would cost me an additional $20~$30 for shipping to
expedite the order to arrive within the previously expected time frame I
declined and placed the order with Amazon. Their free shipping normally
arrives 3~4 sooner than the normal shipping from LV.
In this particular instance I had already quoted my customer a price for
the item on this order and I was simply going to pass my cost straight
on to her. I had no wiggle room and time was a factor.
I am not a real frequent customer directly but do advise many of my
customers to order direct from your store to save, in particular cabinet
hardware. My concern with this happening to me is that It was surely
happening to other customers. I would not want to refer my customers to
your site if they were going to have this type problem. Being in Texas
most all of my customers have never heard of LV and I do up sell your
services and products.
Anyway my whole reason for rattling cages was to insure that those that
would want to know how this incident played out were made aware.
Thank you for your time and offer, it was what I expected when I first
followed up yesterday morning.
I wouldn't be at all surprised if you get a gift certificate or store
credit in return, your initial comments seemed hasty here, and you
shouldn't have had to take it to Rob, but two screw-ups do not make a right.
The system will be down for 10 days for preventive maintenance.
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