Smartmeter gone nuts - any comments?

Question

Two days ago our smartmeter started acting funny: normally reading (say) 2.50 by lunchtime, it went down (from its usually previously upward trend to 93p. (This is the cumulative charge for the day.)

We have a dual fuel tariff from OVO; we're still on a variable rate (after the Putin Energy Crisis of a couple of years ago). The meter was installed at E.ON's behest in 2020, but we switched to OVO in March 2021.

This is the only problem we've ever had with the meter, and we have no problems whatever with OVO. However ... this is suspiciously close to the recent rise in the fuel prices: I'm concerned that "someone" may be pulling a fast one.

Any comments would be helpful, before I sit down to waste an hour or two of my dwindling life phoning a "Service Desk". (To be fair: I can't remember ever having to call OVO, so I may be misjudging them in advance.)

Cheers John

Theo · Accepted Answer

What happens on your actual kWh used number? You can do a manual reading on the meter if you don't trust the IHD.

Does the consumption in your online account match up with what you see here?

I'm assuming you don't have solar panels or any kind of export?

Have they changed your tariff recently, eg your standing charge?

Theo

Andy Burns · Answer

Does your IHD display the unit/standing charge values it's using?

alan_m · Answer

Prices went up on 1st Oct. You will be charged this new amount for units used since the 1st Oct. However the tariff displayed on your IHD may not have been updated immediately. If they have just got around to updating the displayed tariff they may/will have reset the units used today/this week or this month. For instance the units used this month (and associated cost) may only be from the time when the display was updated to the present time and not from 1st Oct.

alan_m · Answer

QuoteIt can take up to a month for a new tariff to appear on an OVO smart meter in-home display (IHD). OVO may ask you to wait a month to see if the issue resolves itself. If the issue persists, you can contact OVO's support team.

Tim+ · Answer

Please note, IHD ≠ smart meter.Your smart meter is in the cupboard under the stairs (maybe). ;-)Tim

Another John · Answer

Thanks Tim+ - mea culpa! Last time I paid attention to threads concerning smartmeters, the "IHD" acronym (which you've explained perfectly, thank you) had not been invented. I was slightly puzzled by refs, earlier, to IHD.

Thanks very much also to Alan_m for ...

I haven't seen that on OVO's site: I will go looking. And will take a meter reading [on my meter! :-) ]

John

Smartmeter gone nuts - any comments?

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