Rumours of Poor Support from Worcester

I know a guy who manages a council team of tradesmen for council properties. They don't touch WB because of poor support. This is much longer than 6 months, more like 6 years.

-- Mike W

"VisionSet" wrote

Thanks Mike

So whose boilers does he fit?

Phil

GlowWorm Now bought out by Vaillant I believe

-- Mike W

We have a 28SiII installed in March 2004 - from new the PCB was faulty,=20 but was replaced very efficiently by WB the day after we rang.

Earlier this year it keeled over completely - it had been flaky mid Dec=20

It worked for a couple of days then went ape again. A follow-up call was=20 made (they have a 30-day "we'll come back out and fix the problem we=20 didn't solve" "free" return), during which the PCB and transformer were=20 replaced.

From what I gather from their engineer while he was onsite, WB (and=20 other manufacturers) now purposely create expensive problems by using=20 the PCB as the protective device (rather than a simple fuse) - so if=20 anything else in the boiler fails, the board also needs replacing at=20 considerable cost to the consumer.

This, to my mind, is bordering on criminal negligence, but hey, i`m not=20 the one raking in the money...

Following a couple of emails to their support, it was intimated that=20 needing 2 boards in less than two years was not an unusual / ongoing=20 problem - at which point I asked for specific failure rates of the=20 components they had had to replace, as it seemed piss poor to me.

I was not given an answer to the failure rates, but was bounced up the=20 chain to someone who offered to convert the call-out payment I had made=20 into a one year repair and maintenance contract.

Nottingham city are fitting Boulter Buderus. Not cheap, but they are offering exelent after sales

Andy