OT The joys of BT

Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time, as the droid had no idea what it was doing, or what had been done and insisted on sending along yet another OR guy this afternoon who confirmed the findings of the last one. When I was foolish enough to ask when the road would be dug up, I was told by OR that that was down to BT who are the service provider. The engineers concerned confirmed my suspicions in that India is totally out of touch with on the ground problems and OR are sent on wild goose chases because of the incompetent BT fault management system. It would seem that there is no way to get an answer as to when the service will be provided from BT. Just to add to the fun, BT India send me text messages and voice mail over the faulty line! Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet.
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Paragraphs. Ever heard of them?
Tim
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Trolls and troll feeders go in my killfile

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On 18/08/16 21:24, Tim+ wrote:

Didn't the telex, fax machine and then the internet make them obsolete?

--
"I guess a rattlesnake ain't risponsible fer bein' a rattlesnake, but ah
puts mah heel on um jess the same if'n I catches him around mah chillun".
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Um, no.
Tim
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Trolls and troll feeders go in my killfile

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On 19/08/16 14:07, Tim+ wrote:

Whoosh......
--
"I am inclined to tell the truth and dislike people who lie consistently.
This makes me unfit for the company of people of a Left persuasion, and
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On 19/08/2016 14:07, Tim+ wrote:

SMS.
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On Fri, 19 Aug 2016 09:24:39 +0100, The Natural Philosopher wrote:

Telex is up to 80 character lines only. Anthing longer ends up as blob at the 80th position.
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Cheers
Dave.
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On 18/08/2016 21:09, Capitol wrote:

Plusnet are owned by BT.
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Old Codger
e-mail use reply to field
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On 18/08/2016 21:59, Old Codger wrote:

Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore!
*And* you can get them to reply in writing if you raise a ticket - although they do their best to hide that option on their website.
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Cheers,
Roger
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If you really need a help line that often, find a more reliable service provider.
BTW, the very best customer service I ever had came from a guy with IIRC a Dutch accent. I'd rather have someone who can help *me* regardless of their origin.
--
*Reality is a crutch for people who can't handle drugs.

Dave Plowman snipped-for-privacy@davenoise.co.uk London SW
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On 19/08/2016 13:40, Dave Plowman (News) wrote:

I'm on Sky, the only time I have spoken to CS about the broadband was when they called me to check it was OK after they had done an upgrade.
If I had to report faults more than once every couple of years I would be thinking about switching.
As an aside Skys IPv6 appears to be working fine but they don't have an IPv6 DNS service ATM so you need to use an external one like openDNS.
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On 8/20/2016 10:03 AM, dennis@home wrote:

I get a line fault every couple of years, but that is with the copper. Perhaps not helped by the fact that the incomer goes through a neighbour's tree after leaving the pole. It was worse before FFTC, because the tunnel from the exchange to this side of town used to flood regularly.
Not really the fault of the ISP. Oh, and another +1 for Plusnet, for excellent service and responsiveness.
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Glad you're happy with it. I've got an aversion to paying anything I can avoid to the dirty digger. Who has caused far more damage to this country than most realise.
--
* I like you. You remind me of when I was young and stupid

Dave Plowman snipped-for-privacy@davenoise.co.uk London SW
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Bit racist for an international socialist.

--
bert

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escribió:

Don't read Private Eye, do you?
--
(\_/)
(='.'=) systemd: the Linux version of Windows 10
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On 24/08/16 09:34, Mike Tomlinson wrote:

Just because the Eye is racist doesn't excuse you...
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“But what a weak barrier is truth when it stands in the way of an
hypothesis!”
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I doubt harry can read. His posts appear to be computer generated.
--
*60-year-old, one owner - needs parts, make offer

Dave Plowman snipped-for-privacy@davenoise.co.uk London SW
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Mike Tomlinson wrote:

No, but he's a BMW lover socialist!
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The Eye refers to Rupert Murdoch as the Dirty Digger, hence Mr Plowman's aversion to anything to do with $ky (with which I happen to agree).
You might have fun googling PE's Dave Spart and see if you can spot the difference between him and Plowman.
<https://johnlonden.files.wordpress.com/2014/07/dave_spart_private_eye.j pg>
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I can see only one. He has a beard.
--
*I used to be a banker, but then I lost interest.*

Dave Plowman snipped-for-privacy@davenoise.co.uk London SW
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