The regulars here might remember me posting a plea for help over the behaviour of my hearing aids,some weeks ago. Might also remember my promisie to inform the NG once I had contacted the company concerned, a Registered company in Switzerland with off shoots here in the U.K called Phonak.
Here's the reply.
"Thank you for your enquiry.
Our mission at Phonak is to change the lives of as many people with hearing loss as possible, and we achieve this by creating and supplying ground-breaking hearing technology to Hearing Care Professionals on a wholesale basis. We provide full product training and support to Audiologists and Hearing Centres to ensure they are up to date with the latest technology and able to answer all of your questions. We would therefore request that in the first instance you kindly direct your enquiry to the person or company from whom you purchased your hearing instruments and aftercare package.
If your audiologist is unable to answer your questions, they can contact us directly and we will offer further support and training to them.
Kind Regards, Phonak"
What is it that is so disturbing for a company to contact a user, a member of the public. Are they afraid of contamination of some sort. So that's the answer to my problem. The Audiologist at Treliske Hospital in Cornwall, has about as much chance of contacting Phonack in her ultra busy day as I have of speaking to the Prime Minister. What a bunch of weasels . Peter