That seems fine. The erlier (Terayon) modems were particularly critical of level. Yours is better than mine atm. and you have better s/n. Keep an eye on it if it goes wrong again. I think the level should be 0dBmV +-10dB (or it may have been +-5).
Thanks for the info.
I was warned by Virgin at the time they booked each appointment that, if I wasn't in when their chap turned up, I'd be charged =A310. A few hours previous to the two previous appointments, Virgin made an automated call to check the appointment was still wanted. And then the engineer phoned five minutes before he arrived.
Today's appointment was booked for 4pm-7pm. By 4.15, there'd been no automated call, so I rang the cancellation dept to check they were definitely coming. Yup, he'll definitely be there.
It's now 7.02 and the bugger hasn't turned up. Nor has he phoned to say he isn't coming. Still, they're only a telecoms company in 21st century Britain --- getting in contact must be such an arduous task.
I've just phoned cancellations to be told that their system is down so they've no idea where the technicians are and they can't log into anyone's account. Give it half an hour and call them back.
Presumably, when they do get into my account, they'll be paying me =A310 for their non-attendance. Yeah, right.
The shit customer service pioneered by ntl lives on under Branson.
mike gurgled happily, sounding much like they were saying:
Except Branson isn't involved in running VirginMedia. They merely licence the Virgin name. Virgin Group are only the third largest shareholder - just over 6%.
That was interesting. I am moving to Virgin next month, from BT.
A good move?
Dave
dave gurgled happily, sounding much like they were saying:
Assuming it's Virgin cable, definitely.
Their customer service has long been legendarily s**te - but what "non- premium" ISP isn't? But there really is no comparison between ADSL and VM cable. If you're in an area where you can get cable, it's a no-brainer, imho.
'Fraid so. Getting in touch with a useful human neigh on impossible.
There was a useful service via newsgroups but since that worked too well, they shut it down earlier this year!
Fair enough then. I'm sure he got well paid for attaching his name to a turd.
Anyway, the engineer turned up half an hour late, moved us back again from the front busbar to the back busbar (which he showed me had a higher signal), seemed quite stunned at the suggestion that they might possess time-domain reflectometers and diagnosed the fault as being network engineers playing round with an upstream box the previous day.
So the problem got written up as "working when checked", he gave me the address that snipped-for-privacy@privacy.net had previously provided, told me to take a screengrab of the info if it happened again and call him directly on his mobile.
So we'll wait and see if/when it happens again.
If the network where you are is built well and operating as it should then yes good move:)..
Its a shame they can't get their cust service where it ought be, but then again which Telco does?..
It's 2 inches outside my property and I have had the first visit and I am happy with the way they are going to run it into and around the house.
Thanks for the vote of confidence :-)
BT broadband alone is more that I will be paying Virgin for BB and phone line.
Dave
dave wibbled on Tuesday 20 July 2010 22:39
However, a *good* ISP and BT to fix stuff IME.
We had an ADSL regrade in the village a few years back. Anyway, after a week+ my line refused to shift up to the new higher speed from 2M. Rang ISP (Andrews and Arnold) and reported my tests.
Next day, I had a BT Engineer (real one) on the phone to my mobile explaining the nature of the glitch, the fact he had reset the line card thingy and was I in a position to test it. I was, did and it worked.
And it took a sum total less of everyone's time than having some fecking monkey-boy telling me to reboot Windows 3 times, check the plugs etc etc.
If only everything was like that.
I realise this could have been a lucky one-off with BT of course!
I am only one road away from the sticks, though the exchange is not too far away from us. We get arguably reasonable BT broadband, but it was the cost that made me migrate to VM
Dave
I'll reply next month sometime, when I find out if it is better or worse.
Dave
I find the guys down holes or up poles for BT are generally pretty clued up but they don't all carry specialist test equipment for ISDN or ADSL. They all have TDRs though, when you have 3 mile local end it's saves an awful lot of time knowing that the fault is 1.236 miles from the TDR...
Would be nice to have the choice, but the cable companies only cabled places with high population densities. Around 2001 one of them would have cabled the town (but only the town) provided someone else provided the 20+ mile backhaul to feed it. That backhaul is still a serious problem, BT want several tens of thousands a year rental for a decent sized pipe and cost installation on =A3/m which for say 30,000 m very quickly becomes stupid money.
My cable connection worked fine for several years, then a new gas main was laid cutting through the cable. Six months of constantly phoning No'effin Media to no effect. (typical sequence: 'no its not the modem, there is a hole in the ground with two broken cable ends" ... Send personn to test installation ... "you're wasting your time comming in here look at the road outside" ... four weeks pass, hole is filled in ... "We need to dig up the road, it will be as we need permission from council" ...
4 weeks later ... "I had an appointment why havn't you done anything" ... Sorry we need to dig up road" ... ) If you cet to 'retentions' they speak real English and can be very helpful, but whatever solution is set up it then enters some order processing system that reduces the work ticket to some standard form which no longer addresses the problem. In the end I cancelled, and had to take them to the county court to get a refund of six months direct debits.
Poke them repeatedly via twitter - and yes, you'll get the 10 quid credit off next months bill.
Done it a couple of times.
Key is to get beyond the useless first line support...
Darren
And only for a brief window. I've lived on two estates where all the older properties around are cabled, but as the estates were built after they went round ripping up pavements & trees in the 1990's to put cable in, they didn't cable the new houses.
I have the ludicrous case of the Redrow half of my estate with cable, and the Persimmons half without. It doesn't stop me getting mailshots from Virgin promising me 20M broadband!
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