So you've given them an "invented reading" based on the old supplier's
change-over reading plus the difference between a recent meter reading
and the final reading which you supplied?
If so, I'd say be careful doing that sort of thing, it could be
interpreted as fraudulent.
If you manage to sort it out with your old supplier, you're then going
to have a problem persuading the new supplier to change all their figures.
If you do nothing, they're going to hit you with a big bill when you
leave them and have to catch up with the real reading.
I'd be tempted to bring the new company up to the real figure - even if
you add on a bit each month rather than in one jump.
If, down the line, the first company come after you, refer them to the
figure that they and the new company have used as an ending/starting
figure (what proof have they got that the original figure you gave
wasn't in error?) If they persist, ask them to sort it out directly with
the new company as they passed on the wrong figure.
If it all becomes difficult, refer them to Ofgem. Years ago, when we got
married, my wife left her flat. Due to an error on the part of British
Gas/Transco, it turned out that they'd not taken a direct debit for 18
months and she received a large bill! She spoke to BG and then to Ofgem
and her bill was reduced to £85. She paid by cheque and they managed to
mess that up and key in £8.50, so they started chasing her for the rest.
When I called them and went through what had happened and the latest
cock-up, they cancelled the rest of the bill and sent her a bunch of
They are just sending him round to check that the reading you
posted the photo of isn't fakes. In other words that the reading
he sees in person is higher by your normal consumption than
the reading shown in the photo.
Not really, i have changed supplier many times and they have never used
my readings nor have they sent anyone out to read the meter, the old
supplier usually gives the new one a 'deemed reading' which they then
both use as the changeover reading. Crazy but that is the system.
IIMSS you have complicated the issue by giving an invented reading,
most energy customers ignore reading requests and the system is designed
to cater for this by estimated or deemed readings.
Well your meter reading will obviously be on a specific day which may
not be the actual change over day, so they estimate usage from reading
day to changeover day. If you've given a meter reading then the deemed
reading should be very close and critically should be used by both
suppliers. Ofgem can be your friend - if you speak nicely to them:-).
Somewhere in the depths of their website it will explain the rules for
calculating the final meter reading to be used by the two suppliers
involved. They are complicated. Probably designed to prevent arguments
of cheating by any party.
I've changed a few times, have only ever notified one supplier of meter
readings and always found the two used the numbers.
Bit silly when the customer needs to provide the figures for billing.
You've been lucky as I also had a dispute on the electricity switch
Earlier in the week the outgoing supplier has sent me the final bill
using my figure. The incoming supplier is still using the lower
figure initially estimated by the outgoing supplier so as I expected
unless I take action I will billed for the same units twice. I have
removed my "usage" reading from the new supplier so they now only have
that incorrect opening reading.
I emailed/on-lined messaged both suppliers asking when their figures
would be sync'd and neither have responded.
Tomorrow I will send the same email to both suppliers stating:
i) My direct debit to the outgoing supplier will be stopped
ii) That only usage readings will be paid to the new supplier (I can't
stop the payment authority as that also covers my electricity).
iii) If they dont' resolve the issue by the end of the month the email
and issue will be referred to OFGEM.
I don't know, and it isn't my responsibility to know, who is
responsible for the discrepancy.
All that is needed is for both suppliers to use the figure I gave them
and which the outgoing supplier is now using for the final bill. It's
not rocket science.
On Thu, 09 Aug 2018 08:33:32 GMT, firstname.lastname@example.org (AnthonyL)
And a final f/up for anyone still watching this thread, after raising
a formal complaint yesterday all parties are now using my final
reading this morning but no-one can say where the problem arose.
Phew! Switching is easy and convenient ..... NOT.
Just had the final bill through from my previous supplier, for
electricity both suppliers used the value I sent to the new supplier on
the changeover date and the old supplier marked it as an "Actual" reading.
For gas, the new supplier used my value, the old supplier used my value
minus 1kWh and marked it as an "Estimated" reading.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.