Same here. A very common part had to be ordered that would take a week to
arrive. I got it from a more local supplier off the shelf in two minutes.
I asked them to cancel the order. Can't remember the persons name I spoke
to, but they were pleasant and helpful over the phone, so can't fault that
side of the business.
I have always had good service from them. For instance, I bought an
Ignition card for my Baxi Barcelona, after concluding that the fitted
card was faulty. The replacement card did not get the boiler working
and after checking further, I concluded that the replacement card was
faulty too. Took it back to HRPC and was offered either a cash refund
or a further card. The second replacement card fixed the fault. (I
then traced and fixed the fault with the initial card, so it was not a
case of finger trouble).
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