That can apply to anywhere the boiler is near a waste pipe, but not if it's stuck in someone's bedroom - though I suppose that's less likely with a new build.
Foor a short run and an easy mod. mine could go into the stand-pipe for the washing machine. As I've said, with siphonic batches of warm water and a steep slope, I've never had a problem (it's OK, the boiler can't see the screen).
I believe there is a maximum permitted length now (3m external). The answer is to up it to 32mm and plumbers merchants sell an appropriate adapter. Another tip is to take the condensate pipe right down into the water in the drain so the liquid is never exposed to air.
It is negligence by the installers, that is all. Water has been freezing solid at 0 degC since degrees were invented. Any outside pipe carrying water is going to freeze in cold weather unless protected (insulated and trace heated, in this case). People should have asked the installers to point out the clause in the contract that states the boiler is liable to stop working in cold weather.
There was a period of about 10 years when there were mild winters, during which condensing boilers started to be installed and then took over the market. When the first cold snap hit, there was chaos.
The installers were charging to come back, defrost the pipes and install insulation and trace heating when the problems had been caused by their negligence in the first place.
If you drain the condensate trap, fumes can get out along the condensate p ipe until the trap has refilled. So, being pedantic, you may be working on the gas/flue train and should be Gas Safe if doing it as work. In reality, I think no-one gives a toss.
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