Eurolock / locksmith visit was required

[Steve Walker]

Unlikely that this problem could be widely known on the continent, but still a secret in Blighty. I think you're right to diagnose shoddy journalism.

[nightjar]

I would not be surprised, if you are describing it after the lug had rotated to the wrong position. Wear could allow the lug to force its way past the bits that rotate it and it would only stop when it reached a position where it was held fast again. Unfortunately, that would not be where you wanted it to be.

Colin Bignell