EDF re-issuing 'statements' using quarterly billing to customers on monthly bills

Andrew · 2024-01-13T21:46:51+00:00

Just had an email from EDF titled "FYI: Your energy statement"where they have recalculated all my *monthly* bills on a quarterlybasis (using some estimated readings with decimal positions) startingfrom when they moved me to monthly billing and then reversed out allthe monthly payments already made and replaced them with a new totalfor this period -ChargesElectricity 31 May 2023 - 30 June 2023 £75.00Electricity 1 July 2023 - 30 Sept. 2023 £204.94Electricity 1 Oct. 2023 - 31 Dec. 2023 £276.58Electricity 1 Jan. 2024 - 2 Jan. 2024 £7.08But this adds up to £20.15 more than the total of all themonthly bills that I have paid. The monthly bills use the actualreadings that I am asked to supply before the 3rd of every monthyet every bill shows them estimating the reading for the 1st of themonth and then correcting it with my actual reading. For the lifeof me I cannot see where the discrepancy is coming from becausethe quarterly amounts shown above are not all based on my ACTUALreadings, while the monthly bills do all use my actual readingsand are paid almost immediately.I have gone through all the individual bills and there were 2in july 2023, one on the 4th with a balance of 97.50 that wasbased on their estimated reading of 62234.6 on 4/7/23 when myactual reading for 4/7/23 as 62180 and there was a drop in theunit rate on 1/7/23).Then 2 days later another bill with a "balance on your lastbill £81.72 " (where did this come from ?).immediately under was this -CreditsReversed account charge 6.72 (what for ?)Electricity 2 Jul - 3 Jul -13.43 (overestimate used wrong rate)Your new balance 61.57 (which I paid)Curiously, 6.72 plus 13.43 is £20.15, but the bill dated 6/7/23shows this £20.15 as a correct correction to their estimatedreading on 4/7/23 that was 44.6Since they have made a mistake on the 2nd bill dated 6 Jul 23,do they have any legal right to demand a back payment ?Andrew

Jan 13, 2024 Last reply: 2 years ago 22 Replies

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Andrew 2 years ago

Well that 'joy' is mine. I supply the actual meter reading on the day that their email requested it for (always the 3rd of the month).

Unlike a 'smart' meter, I don't (usually) make a mistake.

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Andrew 2 years ago

Nothing, but it is easy to fool the customer by throwing the object being weighed onto the scales so that the momentum gives a much higher reading, making it possible to overweigh and overcharge.

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Tim Streater 2 years ago

Ha yes, I saw that done once as a kid. The butcher decided he was going to be Mr. Cheerful and bounced around the shop, all smiles. He'd package up the bacon for the old dear, throw it on the scales as you describe, then charge according to the high point the scales' pointer reached. At least one old dear can't have been fooled, as he was back to being Mr. Grumpy next time I went in.

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