Please can someone - anyone - advise me. A year ago in December 2006 I
signed an initial contract for double glazing windows for my flat from
a VERY large d.g. company. The sales rep. was quite happy to take my
=A31000 deposit. Then an engineer called to take measurements and
confirm the style - which had to fit in with the others in the block.
Everest told me that metal frame PVC windows would be best. HOWEVER I
also showed the two reps. a crack in the inner wall caused by a longer
crack in the outer wall which at the time was thought to be caused by
subsidence &/or a thermal effect (whatever that is). I now understand
that metal frames are the worst to have installed in cases of cracks
in walls. So I have not signed the second contract to agree that metal
framed windows are what I want. NOW the co. is charging me an EXTRA
=A31500 for 'wasted materials.' Since I didn't sign the second contract
there shouldn't be any wasted materials. So the co. is also theatening
bailiffs to collect the extra =A31500. Obviously I am going to challenge
them not only for the return of the deposit but also for wrongly
advising me on the type of windows required knowing full well the
problems with the crack in the wall. They need to be wooden framed.
But what if the bailiffs call round when I am in out or town? Can they
simply break in and take what they want, leaving my flat door with
broken locks etc.? And how do I fight the comnpany? Apparently from
various web sites they can be real b'stards when it comes to bullying
'troublesome' customers. Many thanks - Chris B.
- posted 12 years ago