Crucial SSD RMA

Mar 16, 2026 2 Replies

I emailed Crucial on Sunday and got a reply this morning with questions, lots of questions.



I copied it into Word and replied inline in red to see if it will help them, it is three pages long.



Will have to see what happens. As usual I can't tie the SSD to an invoice, I have 2 of the same make/size but there is nothing on the invoice to identify them. One was purchased October 2024 the other January 2025 so both in warranty.


I think it would be important to try the duff one on a different host machine and run SMART on it to establish beyond reasonable doubt that it is the drive *alone* that is the issue...

Here is the answer I gave Crucial to that question:

  • Motherboard/System Make/Model:

Originally Gigabyte Z790, after it failed I put it on

Asus Z170-K for testing

For desktop systems -

  • What color or number is the SATA port the drive cable is connected to?

On the Gigabyte Z790 internal SATA Port 3

On the Asus Z170-K:

Internal SATA Port 4 Internal SATA Port on an add in PCIe card External USB3 Dusk caddy plugged into a front USB port

It has been very thoroughly tested!

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