Western Electric Telephones, such as the famous model 500 were built to last 40 years (and indeed some have gone more than that).
The reason was that prior to the Bell breakup... Most homes and businesses rented their phones and could not own them. To reduce service calls, they were built like tanks, with heavy metal stampings, true metal bells, a potted network, heavy-duty dialers, and no wimpy modular connectors on the cables. The wires had solid crimp connectors attached to screws and a solid metal strain-relief. To move a phone to a different room was a major project. You probably should call the phone man.
I remember back in the early sixties, establishing new phone service was a relatively pleasant, if time consuming experience.
One went to the local AT&T branch office (in my case, it was Illinois Bell). Often these were office areas attached to the local town telephone exchange. A nice lady (they were always women back then) would invite you to her desk, serve you coffee, and then ask you questions about establishing your service.
Then you got to pick your phone from the Western Electric models on display. Most often this would be the model 500 available mostly in black, but sometimes other colors were available. Later, you could get a princess or a trimline wall phone if you wanted. If you wanted a lighted dial, then the installer would use the yellow and black wires for a lighting circuit and wire these to a plug in transformer somewhere in your house (The birth of the very first wall warts!) I heard that sometimes, these would catch on fire.
At some point touch-tone became available, but Illinois Bell stuck you with an extra 70 cents per month to be this modern. My father always argued that dial telephones were good enough for him.
Most numbers had alpha prefixes like PA9-2222 (Park 9) or AL1-1234 (Alpine 1). You might know your area code, but you never needed to dial it.
Directory Assistance was live and free, available 24 hours a day, and you could use it as much as you wanted. (I think we should have a law today that says that this is as it should be...)
Phone trouble? Dial #0 for operator or 611 for repairs and within seconds you were speaking to a live person who could solve your problem, again, 24 hours a day. No voice mail hell back then.
Beachcomber