A few weeks ago I called a plumber to replace the main valve in my apt.
Plumber 1 (licensed and contrator for a large plumbing company) installed
the wrong stem and caused a leak to the floors below
I had to call Plumber 2 to smash through the tiles and replace the piping
backend (weld/solder whatever), at a significant cost to myself.
So far all I have heard is of water damage to cabinets and food stuffs,
nothing major YET and its been more than a few days.
I want at MINIMUM a full refund from plumber 1 and I am seriously
considering pursuing the company he works for ... for the cost I incurred
having to pay for a second plumber to fix the mess at a significant cost.
What would you do?
at that point I had gotten a call from the HOA that there was a leak
downstairs and I couldnt get a hold of plumber #1 in time.
besides I figured since he messed up ... it would be silly to trust him
to correct it.
doing the same thing twice/three times and expecting a different result
... is insanity
That's Alcoholics Anonymous bullshit babble. Contractors have all sorts of
insurance and bonds for just such situations. And contrary to public
beliefs, they screw up. If he's a decent fellow, he should put you and the
insurance company together, and it works like that. If he's not, then you
go to plan B.
I would have demanded plumber one fix all damage. If he refused, I would
have hired plumber 2 and sued plumber 1.
If you failed to do the first part of that, you might well be out of luck.
A judge will take your failure to be bad faith, and rule against you.
If nothing else, you had better find out what actually happened, as your
explanation doesn't make any sense.
So if a surgeon messes up you HAVE to let him re-operate on you?
WRONG!! In the case of a minor error normally courts like people to
try and resolve it. Ex. a landscaper plants a wrong variety of bush.
A resonable person would call him up and say "Please replace with XXXX
variety as that is what is specified" Most businesses would see their
error and make customer happy. If the original plumber was
unavailable and proof a call was made is in existence- there is a
right and obligation to correct problem. Have the wrong part as
evidence and plumber #1 is out his fee and damages to other units as
the owners are free to sue the first plumber.
Exactly how is it logical in this case for the plumber to be allowed
to fix the damage? What's under discussion is a major leak that
caused water damage to OTHER APARTMENTS BELOW, including kitchen
cabinets. That isn't something the plumber has any expertise in
fixing. And why should the owner of the damaged apartment that had
nothing to do with the plumber have to allow him to fix their ceiling,
cabinets, whatever. This is ridiculous.
Sure, if the plumber did a job and it's later determined there is a
minor leak, a drip, something not fastened, etc, then yes, a court
would expect that you should give him a reasonable chance to correct
it. But that isn't what's going on here.
The difference between a professional and amateur in any field is how they
respond when things go wrong. A pro will make good on the work; an
amateur will play games and walk away.
Unfortunately it is hard to differentiate between the two until a problem
If I had my own house I would have taken this course of action. But livign
in a condo with others below you leaves little room for negotiations.
trust me if you get a call from the HOA that theres a leak downstairs
and they are cutting off the townhouse water WITH TTHE UNDERSTANDING
THAT YOU WILL BE RESOLVING THIS IN A TIMELY MANNER
you find your options limited
besides I was hesitant calling plumber 1 who messed this up by
installing the wrong stem
You keep referring to plumber # 1 but is he the only plumber at that
When we have a service tech who for what ever reason has pissed off a
customer we send out another tech to see what has pissed off the customer
When you say he used the wrong stem, who told you it was the stem, plumber #
Like some of the other posters, the company does have insurance and they
would have covered the cost and most likely see if their plumber needs to be
working for them.
Re Plumber issues ... what would be the best way to handle this:
I would write a letter to the company that sent Plumber #1
**explaining and documenting the incident** and asking for
reimbursement for all costs.
When they don't comply with your request I would send a second letter
adding that you will pursue legal action if they do not reimburse you.
Then take it to court.
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