I have dial tone on all my phone lines, but when somebody dials in
there is no ringing on my phones. When i called from my cell phone and
picked up the phone when it was supposed to be ringing i could answer
it and hear myself talking, but there is static on the line. What is
the problem. I also tested the inside lines for continuity and they
were fine. The phone company came out and put splices right behind the
main box outside. I can see how that would cause static, but would
that cause the phones not to ring inside? There are two homeruns going
to the box outside. If I disconnect the kitchen I can get the living
room to ring in, but if i move the outside box at all it the static
willl start and it will disconnect. If i mess with the kitchen phone i
can get it to ring once. When I answer it there's static.
Most likely phone company problem but their standard response is that
if it is your's, they will charge you to come out. What you do is plug
phone into outside where line comes in and make sure problem persists.
Then call them. It is best to speak to a person.
As was mentioned, you need to plug a phone directly into the demarc box (the
place, usually outside, where the phone company's responsibility ends and
yours begins. There will be a modular jack here -- sometimes there's a
little plug that plugs there that connects all your house phone wiring,
other times its a hinged door. In any case, unplug this, and you plug a
phone in its place. If you get a good dial tone and ring, the phone company
is doing their job, and you have an interior wiring problem. If not, stop,
and call the phone company (actually, might be best to repeat the test with
a 2nd phone, just in case it happened to be that phone's fault).
If it's your problem, unplug every phone and then try just the phone you
tried the above test in, in a single jack. If it works, then you can plug
stuff in one at a time until you find the culprit. If it's still bad, you
have a more serious wiring issue -- possibly a minor short somewhere.
While agreeing with the foregoing suggestions about how to trouble
shoot whether the fault is outside (telco) or inside (householder
wiring); a suggestion.
Could be bad jacks? Those small jacks with very little spacing between
the wire spring contacts can build up corrosion and 'tracking' between
the two little centre wires which are often the phone line pair. This
happens especially in a damp climate and/or the jacks are installed in
cool outside walls where warm house air can deposit moisture on them.
They are virtually impossible to clean. So replacement is best.
To trouble shoot you would disconnect them one at a time until the
trouble clears. Fix the trouble and then reconnect again one at a time
(could be more than one faulty).
PS. Back before we had competition the telco (monopoly) took
responsibility for the whole works and was concerned about your service.
You also had to pay the telco to come out when you wanted to add an
extension (which also cost you an extra flat fee every month), or even move
the jack 3 feet to the left. It was illegal to touch the phone wiring in
Everything's a trade-off...
I have 33+ years with the local ILEC (Incumbent Local Exchange Carrier) and,
only tonight, ran afoul of a new customer that ordered our service at his
brand new home. We install the SNI and, if the stub-out is present, will
connect the inside wire at that location. This usually activates all the
jacks in the home.
My poor customer's home was prewired with Cat5 4-pr but NO outlet plates
installed and no splicing/connecting done at the convergence of the homeruns
in the basement.
For no charge, I spent a few UNOFFICIAL minutes connecting two wires in the
basement thereby activating a dangling jack in the kitchen - until he has time
to lean on his builder or do it himself.
Agreed. In the days of the monopoly, Western Electric's idea of a MAJOR, NEW
technological innovation: A new COLOR for the Trimline<tm>!!
We are the beneficiaries of The Big Breakup that occurred on January 1, 1984.
We enjoy things that, under the old system, would probably have been MUCH
slower in coming. The most important thing to the consumer, as a result of
the breakup of the Bell System monopoly was the deregulation of the "inside
environment". What's in YOUR place belongs to YOU. If you want an extra
jack, and use bailing wire and zip cord to do it, so be it.
Dirty, Little Trade Secret: If you do NOT have an approved SNID (Standard
Network Interface Device) with a plug-and-jack affair, you should not have to
worry about charges for a technician visit. Trust me: There are probably
millions of services "out there" that are "grandfathered" and do NOT have a
In many states, even if you HAVE a SNID, but decline the technician's offer to
COME IN and fix the trouble, you are not to be charged. (Not so in Nebraska,
moo-ha-ha! You gotum SNI, ROH and no coverage, ka-ching! $85.)
Don't put up with poor service. Become pro-active (the squeaky wheel). Be
your own advocate <barf> - Make 'em fix it.
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