They suck. They really, really suck. Condensation in cold weather is nasty and sound transmission is abysmal (are the clad sashes on these things hollow????).
The local Pella store recommended starting an "email dialogue" with Pella HQ about our problems with the product to see if they had any ideas. This has gotten us absolutely nowhere.
Has anyone had similar problems with Pella? Does anybody have a phone number for Pella HQ that works, and would get us someone who gives a crap about the customer?
Any recommendations (we're in Canada) for replacing our Pella "premium replacement windows" with windows that are actually premium, and not just in price? Optimally they'd be double-hung, wouldn't fog and would actually keep noise out instead of amplifying it.
Sorry to vent. We've tried everything from heavy drapes to inserted panes in the removable pane system to heavy drape liners to foam window inserts. We now sleep with white noise generators to keep out traffic noise which was never a problem with our original 60-yr old single pane window/storm combo.
Thanks in advance for any help, advice, group therapy, etc.
mojoandy .at. yahoo .dot. com