Have you ever dealt with an offshore helpdesk? I deal with lots of them,
on a regular basis. Some are fine, most are not. Even if they actually
know their product (and many do not), the language problem can be
impossible to deal with, as they step you through all the lines of the
Standard Diagnostics that you already tried. I understand exactly where
he is coming from.
The last three or four times I've called helpdesks for American
products, I've gotten ... Philipino, India, Singapore and one who
wouldn't disclose location. No difficulty that I recall understanding
their English - better than average American :o)
You've been lucky, or the companies that hire them are finally paying
attention to what the customers have been telling them. Just as an
example, I hate calling Dishnet, and try to time it to get a US
helpdesk, before 1700 EST. Their India helpdesk is useless.
He must because everything bad he says about norton just aint so, its
BS. A "pro" in his field surely would know about up to date security
suites. PC world has a good review of all of them, maybe 8 security
programs. I think they are all getting better every year.
Interesting response. When you read stuff from happy customers, do you
always question their info because they might work for the company? If so,
what sorts of recommendations do you look for? Sort of tepid ones, like
"It's OK, I guess."?
You remove viruses for a living? I didnt pay extra for spyware malware
removal. Read a comparison review at pc world, Norton beat out
kapersky and isnt a resource hog. I find Norton worth it and the new
version does all you say it cant, 360 v3.
I've been using Norton for years and years ... since 94? I'm the only
computer user I know, including comp. professionals, whose machine
hasn't been infected by bad viruses. OTOH, Windows is a POS. If I had
my druthers, I'd get a 1994 Micron PC with Win. 95, v.2. That was a
great computer. 65?mHz processor? Loads faster and more stable than my
current souped up junker OS.
I have a Norton version through work on desktops. SPouse has AVG newest (I
think) which is OK, but very slow. I have Avira 9 free on my Vista Home
I would prefer AVIRA free for any new installations.
SUPERAntiSpyware for malware
I also have Malwarebytes anti-malware
I used AVG on my 4 computers for 6 yrs w/o problem. Then I got a
nasty last spring that just wouldn't quit.
Now I've got bitdefender because it scored well in several of the 'AV
comparisons' that I read online. Never #1, but often in the top 5.
[$50 for 3 computers for 2 yrs.]
Read a dozen of those articles and you'll start to see that there is a
whole lot of luck involved. There was *no* real standout [though I
was surprised that AVG rarely made the top 5]
First, you should visit the microsoft.public.windosxp.general (or similar)
newsgroup on the server msnews.microsoft.com. Browse through the postings
looking for information on malware of all types (not only viruses, but
spyware, trojans, etc.). Here's what I've learned:
* Norton is the barnacle of the software world. To remove it, you not only
need to use's Symantec's sooper-sekret removal tool, but, to be sure, have
to manually scrub your registry of residual traces.
* Norton, in the past, was a significant resource hog. The recent version is
reported to be considerably better in that regard, but Norton's reputation
amongst the experts is so irredeemably tarnished that no one trusts Norton
* McCaffee is no better than Norton in all regards.
* AVG is following the Norton path - getting more and more bloated.
* In addition to a good AV program, you need a hardware firewall (i.e., a
* No AV program is perfect and none will fully protect you if you routinely
visit dodgy sites or open unsolicited email.
I, personally, use Avast.
MAC users run Windows products (so you can gets a virus on a MAC)
avast! Mac and Mac+PC Edition
In response to the increasing number of Mac users with Microsoft
Windows installed on the same platform, ALWIL Software has introduced
a Mac+PC Edition of avast! antivirus.
First of all it is Mac, it is a dimunitive for Macintosh, not an
acronym for anything. Secondly virus doesn't run on a Mac, it run IN
Windows. It has been noted from the days of Virtual Machine and before
that if you were using Windows, it had to be aggressively virus scanned.
That is an OS concern and not a hardware.
Wasting money on the Mac side, the Avast for Windows is supposed to
work fine for those who decide to add Windows to their Macs.
"Distracting a politician from governing
is like distracting a bear from eating your baby."
There ARE viruses, malware, and exploits for max/UNIX/Linux world, just
not nearly as many as for windows. I wouldn't run anything online
without protection. I also hide behind a router, which cuts the risk
considerably, unless I click on something evil.
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