Last year I bought a "new" electric water heater from Home Depot still
in the box.... Got it home and noticed the inside plastic wrap was
not all the way up and over the heater.. Didnt think too much of it
and proceded to install the heater. When all done installing and
filled I turned the breaker on and nothing happened... Long story
short after numerous calls back to the Home Depot, they did help me
diagnose that one of the heating elements inside may be defective.. I
shut the breaker off and drained the heater and lo and behold the
bottom heater element was in fact defective... In fact it was burned
right off!!!! Apparently someone had bought the heater took it home
and somehow screwed up in installing it and burnt up the element and
boxed it back up and took it back to the store. Then the Home Depot
people put the box right back on the shelf and I got it...
ps They did give me a new element without charge to put back in and
it has since been working fine.
I'm opening EVERYTHING from here on out.. The next one I purchased I
took it to the CS counter and made sure 'they' opend it and looked at
the serial # on the unit and compared it to the box. I said 'if this
one is bad I'm taking IT back as well and I don't want any more
problems'...They obviously refunded my money because they know there
could be another way that unit got in there, ie someone bought one
swapped their old, nonworking unit and left the new remote, sealed it
up and returned it.
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