Trying to figure out if it is installer's fault, or laminate's, or the
underlament is too soft.
I bought Harmonics Select Maple laminate at Costco, and a contractor
just started installing it. Unfortunately, it is easy to feel (and even
see) that there are 0.1 - 0.2mm differences in height at seams, and
that's where chipping off starts.
Did anybody have similar experience ? I am using "Quiet step"
underlayment (felt), which is a bit thicker than what Harmonics
The work just started, so I am trying to figure out ASAP whose fault it
is. Any suggestions will be highly appreciated.
Are the boards of a different thickness, was floor level,and no raised
seems on old. You mean it isn`t finished and it is chipping. I would
start over with a new floor not the cheapest you can find, and be sure
all is preped right. You will always have problems with that floor.
I have the Harmonics Maple with some boards chipped due to installation and
few boards chipped at the corners right out of the box due to shipment or
handling at the warehouse - this was on a 1,000sf installation. Easy to chip
those boards if you're not careful with the installation. If there is much a
height difference between the boards, I would think your installer had
forced it together rather than "snapped" in it. I've installed laminates
that cost about 3x as much and was not any better. If you use a non approved
underlament, it may be difficult to have Hamonics to warrant this.
Harmonics may bail on you because you are using the wrong underlayment.
Doubt that it would chip on installation unless it us just a cheap product
to begin with. If it is chipping now, it will be only worse in months and
years to come.
My installer is actually snapping it, instead of hitting it slighly
with a hammer (as the manufacturer's instruction suggests !) He says
that the locks have 2-component glue, and if boards are moved along
each other with a hammer the glue will lose its potency.
The one from Costco is glueless as most of the laminates are today. You
could, in fact, disassemble the Costco flooring a year or more from now with
ease so I have no idea what the 2-component glue stated by your contractor
is. In any case if glue is used on the Costco laminates the joints may/will
swell up with differences in height at the seams. Also you could run into a
defective box where its more prone to chipping than the others but chipping
is usually an installer screw up - me that is.
Agree that his contractor sounded strange. The places I used glue were near
the kitchen sink and bathrooms. I use water resistant yellow glue Titebond
II - too much it would swell up the joints and too little then it won't
provide protection from water penetration. Using glue, off course, would
void the warranty.
No, he is not using glue, of course - he claims that the locks are
covered with 2-component glue, each side of the lock with one
component, and this glue gets activated when 2 pieces are locked.
I am wondering if this is true. Also, I was suggested that a substance
sold as "Plastic Wood" at Home Depot can be used to fill the space of
the chipped off pieces, and prevent further chipping. Going to test
this theory :(
The manufacturer says to tap it and he won`t because of ruining the
glue! Sounds like total BS to me . Does manufacturer even recomend
glue. Does the can of glue say it can be ruined or is it the instaler
that doesn`t want to clean what seeps out. 2 part epoxy on a floor
seam! Pergo uses a glue like Elmers white glue. I realy dought the
instaler and his work at this point. Research what he has done and said
I think you will learn otherwise.
Fixing laminates is a tough one, I just replace the bad ones. Don't think
the plastic wood would stick nor dry/sand to the same constancy as the
laminate surface. You may have better luck with the color matching wax
sticks they use on furniture repairs.
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Sounds like the installers fault. I bought mine at Sams 3 years ago.
Called Uniboard made in Canada. My son installed it in my bedroom.
Plastic next to floor , then foam sheets, then the laminate. Never have
had any problem.
What kind of loor do you have under the laminate. Maybe they are not
even. Mine was set over terrazzo.
When I can save the money I'm getting my whole house done. I'll buy it
my son will install the laminate.
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Well, he does not claim that this laminate should be glued to the
underlayment (that's what glueless refers to). All he says is that each
lock has a 2 component glue which gets activated when two locks are
One thing about off brands, they are DPL laminated compared to HPL brands
bought through an actual flooring store. The DPL stands for Direct Pressure
Laminate which is manufactured at 300-500 PSI. The HPL stands for High
Pressure Laminate which is manufactured at 1400 + PSI. The major
manufacturers sell DPL stock through HD & Lowes but will not sell them HPL
which is sold through flooring suppliers.
About four years ago, I got to spend 3 days training at the Pergo plant in
Raleigh NC. I got to see both processes, there is a difference in the
manufacturing of the stock. Just a side note, Pergo North America in
Raleigh manufacturers all the stock for North America, Canada, & Mexico.
Total employees including office, manufacturing, shipping/receiving =======>
15. Talk about robotics, it was fascinating. I believe at that time, it was
45 semi trailers a day being shipped. I think Raleigh officials believed
all sorts of jobs were going to be created when they gave abatements for the
Here's an interesting post on a board about the Harmonics brand.
I just installed the Costco Cherry. Yes you can
see where the joints are (it surprised me, but you
can). There is a difference in height but it
isn't .1 mm (0.004 inches). That amount is about
the thickness of a piece of paper and based on
measurement with a dial caliper, the height
difference probably averages 0.002 or less.
Having never done this before, there was some
learning curve. I found that snapping the boards
together was not exactly easy and some tapping was
necessary. My wife found a chipped board after I
had gone about 4 boards past that point. We
simply disassemble back to that bad board and
replaced it. I'm certain that I probably chipped
the board while tapping a little too hard. Later
I chipped some more pieces by getting in a hurry
and not placing the tapping block correctly.
It is easy to jam the boards, (i.e., smack the
tapping block to hard)together too much, both
end-wise and width-wise. Ikon's problem is likely
due to the installer; I doubt that the
underlayment would cause the problem. We have
been careful but have not seen any chips since we
finished the installing, even though we have a cat
that seems to get a kick out of starting out fast
with her claws out. We yell at her but she still
I did notice that we ended up with boxes from two
different lots and the back was a different color,
one was brown and the other was pink. Didn't seem
to be any difference in the top surface.
No it is not true! (second time) Otherwise you
wouldn't be able to take the pieces apart after
you laid them.
Pergo and others make a material to put on the
chipped places, but I think it is primarily for
color and not build up. I've only seen it in a
few shades. Might look at any standard flooring
place to see what they have for fixing chips.
Sorry, that is not what glueless means. Glueless
means the individual boards are not glued to each
other. If the floor is glued or otherwise
attached to the subfloor the term is "floating" or
"free floating." Costco's stuff is glueless and
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