Doubt they will do anything and the warranty probably tell you that.
Yes, it is poor performance. Sears has not been Sears for a few
years. They are owned by K-Mart and even worse that way they used to
Personally, I've not bought anything from Sears for years and I'd
certainly not buy a major household item.
Last July, as in July, 2012, or last July, as in July, 2011?
Interesting quandry; while they are obligated to honor their warranty,
what is the "timeliness" of such service? Some states have strong
consumer protection laws that provide reasonable relief, and I would
think that not having hot water for a week could be classified as
unreasonable, based on the fact that a water heater is a very simple
device, using standard parts and such.
If it was me, I would contact my state's Attorney General and make an
inquiry as to this situation; even if they don't jump on it, you might
get a better response from Sears by letting them know that you have
involved the Attorney General on the case, as well as publishing it on
the web. Make sure the right person at Sears hears this; if you go up
high enough the heater will get fixed tomorrow.
The brand new heater was installed in july 2012, its just 6 months
if it was mine I would be contacting the media and parading around
sears parking lot with a complaint sign........
the squeaky wheel gets the grease:)
On Wed, 07 Nov 2012 06:01:03 -0500, Sergeant Hulka
When mine started to ooze I went and picked up a new one, carrying it
home on the hitch-rack on the back of my PT Cruizer. Put it in the
basement and when I had a spare hour I swapped it out. Before anything
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