New hot water tank in july, what is fair?

[bob haller]

My GFs sisters family bought a new sears water heater and had it installed by sears last july. It quit working over a week ago and sears hasnt got the parts yet, they promise it will be fixed by friday:( some parts didnt help......

Meanwhile no hot water at all:(

I think sears should of had the parts overnighted, and since they have been unable to fix it they should offer a refund on the tank. maybe 50% but perhaps more.

what do all of you think? I beleve no hot water for over a week is unacceptable.....

and this occured in pittsburgh far from the new york disaster...

[Stormin Mormon]

What we, on the list, think is irrelevant. What counts is what's in the contract, and what your sister's uncle's girl friend's cousin, twice removed, hair dresser, dog trimmer, lady down the street, can enforce.

How are you involved? What's your interest?

Christopher A. Young Learn more about Jesus

.

Meanwhile no hot water at all:(

I think sears should of had the parts overnighted, and since they have been unable to fix it they should offer a refund on the tank. maybe 50% but perhaps more.

what do all of you think? I beleve no hot water for over a week is unacceptable.....

and this occured in pittsburgh far from the new york disaster...

[trader4]

I would think they deserve something in the way of compensation. But what if anything they get is probably entirely up to Sears and I'd say half the total cost of the water heater and installation is expecting a bit much. Technically, I think it's rare to see a warranty that even addresses how long they have to fix it. I'd say if they gave you even $100 you'd be lucky.

[Tony Hwang]

Hi, I always used Sears for convenience, not the price. They come in three levels of tanks, best being 10 year free replacement one. Never had problem with their service. If they live in smaller town, don't think they carry full line of parts locally. I live in a city where their regional parts depot is. Never had an issue with parts requirement. Any how, there are not many parts on a water heater. What's the matter? Can't they rob the needed parts from their inventlry of tanks? Not having hot water is a bummer.

[IGot2P]

Although not having hot water would really suck, I really don't think that Sears owes them anything. In a nutshell, sh*t happens so tell them to make the best of it.

[George]

I gave up on sears after this. We had a sears refrigerator and one morning I noticed the evaporator fan had failed. I called the local "sears part center" and they verified they had one on hand. I asked them to hold it for me. Drove all the way to the store and they say they don't have one. I asked the guy to check if one was at another store or they can get one shipped in from someplace else and he told me I would need to check around on my own. So I forget about sears forever more.

Instead of sears I called an appliance parts place that was further away. They said they had a universal model that came with various brackets. I drove over there and bought it then back home to install.

As far as your case likely their warranty specifies you are on your own. So fair is whatever you can get.

[bob haller]

Well the victim of no parts in stock live in pittsburgh pa a pretty big town with the major parts service depot on 51st street ..ornite fed Xtype parts delivery should be the norm for brand new tank fails under warranty.... not repeated parts will be here in 3 days.

I quit buying anything from sears that will ever need service after being charged twice for a furnace with air service. travel charge one was fine but half of a 100 bucks for the tech on site to swap tool kits is plain gouging. sears is headed to bankruptcy and liquidation and they deserve it.

[WW]

My GFs sisters family bought a new sears water heater and had it installed by sears last july. It quit working over a week ago and sears hasnt got the parts yet, they promise it will be fixed by friday:( some parts didnt help......

Meanwhile no hot water at all:(

I think sears should of had the parts overnighted, and since they have been unable to fix it they should offer a refund on the tank. maybe 50% but perhaps more.

what do all of you think? I beleve no hot water for over a week is unacceptable.....

and this occured in pittsburgh far from the new york disaster...

I quit buying from Sears years ago. I don't care if they quit. Any thing I bought from them turned out to be a POS in a short time. WW

[hrhofmann]

Yeah, I used to go to Sears at least monthly to look around the tool dept, did that from 1965 until about 8 - 10 years ago when they really started downhill. Haven't been in our nearby Sears in more than a year now.

[Ed Pawlowski]

Doubt they will do anything and the warranty probably tell you that. Yes, it is poor performance. Sears has not been Sears for a few years. They are owned by K-Mart and even worse that way they used to be.

Personally, I've not bought anything from Sears for years and I'd certainly not buy a major household item.

[Jon Danniken]

Last July, as in July, 2012, or last July, as in July, 2011?

Interesting quandry; while they are obligated to honor their warranty, what is the "timeliness" of such service? Some states have strong consumer protection laws that provide reasonable relief, and I would think that not having hot water for a week could be classified as unreasonable, based on the fact that a water heater is a very simple device, using standard parts and such.

If it was me, I would contact my state's Attorney General and make an inquiry as to this situation; even if they don't jump on it, you might get a better response from Sears by letting them know that you have involved the Attorney General on the case, as well as publishing it on the web. Make sure the right person at Sears hears this; if you go up high enough the heater will get fixed tomorrow.

Jon

[Sergeant Hulka]

Shit like this is why I have not been in a sears store in 20 years.

When my old water heater sprung a leak, the local plumber had it replaced 4 hours after I called him.

[bob haller]

The brand new heater was installed in july 2012, its just 6 months old.....

if it was mine I would be contacting the media and parading around sears parking lot with a complaint sign........

the squeaky wheel gets the grease:)

[trader4]

It would seem very unlikely that whoever Sears has doing repairs has access to Sears inventory of new water heaters. It's not the local plumbing supply. And good thing too. Would you want to buy a new water heater from Sears knowing that some tech took it apart to remove a part and give it to someone else, later hopefully putting it back together again correctly with a new part?

[clare]

Unless it was a major brand item - which is what Sears in Canada now sells more of than Kenmore product.

[clare]

When mine started to ooze I went and picked up a new one, carrying it home on the hitch-rack on the back of my PT Cruizer. Put it in the basement and when I had a spare hour I swapped it out. Before anything got wet.

[gregz]

Never dealt with warranties, but when something breaks I get parts fast from sears internet parts. I think I bought one wall oven and one stovetop from sears, All other appliances I usually get from local hardware, Daniels. Other discount places, but I would consider looking in lowes. I love sears store. I shop at kmart often, but it's not my favorite store.

Long live sears.

Greg

[nestork]

The real issue here is the difference between "what's reasonable" and "what's legal".

It's true that it's far more inconvenient to go several weeks without your Sears water heater working than it is to go several weeks without your Sears lawn mower working, but Sears is in the same legal position in both cases. They don't have to put any greater priority on getting the water heater up and running any sooner than the lawn mower.

So, you can appeal to Sears, and a reasonable person would agree that you've been inconvenienced, but keep in mind that they're not obligated to do anything more or do anything differently than they would if it was your Sears lawn mower that was on the blink. The warranty reads the same in both cases.

[bob haller]

Well it broke on a tuesday, has been well over a week, and latest prediction is friday, thats 10 days. without hot water:( what happened to over nite shipping and warranty calls come first?

I suggest I go along and talk to the actual sears store manager for monroeville PA, this store is scheduled to close.

I want to be honest with the store manager, you didnt have parts in stock:( you are short repair people adding days to calls. If you dont give a complete refund I have a friend in the media, and Sears will be featured, not in a good way.....

Is that what you want?:)

The family has a member who had a stroke and has trouble getting around, their home bathroom has grab bars.... the realtive where they have been showerinat has 3 flights of steps to the bathroom and no grab bars

POOR SERVICE HACKS ME OFF! I am in the repair industry

oh the family says they will never shop at sears again and I dont blame them.........

[clare]

You got one of those too?